Department Manager

Pro Hockey Life is proud to be the world's largest hockey centric retailer. Hockey, our national passion, is a way of life for so many Canadians.

Whether played in backyards, highly competitive leagues or enjoyed simply by following your favorite team, it is an integral part of our everyday lives.

We love sharing our passion for a healthy, active lifestyle and encourage others to bring their best by being leaders in our surrounding communities.

At Pro Hockey Life, we spark possibilities through teamwork and we would love to see you in our starting line-up.

Department Manager

Execute PHL’s Brand Purpose to the highest capability.

Manage all promo and pricing standards

Build and oversee product flow, merchandising plans and overall presentation standards

Protection of Company Assets is necessary.

Uphold all Company & Business Compliance expectations.

Become a Community Ambassador partnering with local MHA’s.

Ability to manage capacity and change management initiatives.

What you will do

Customer Service :

Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team.

Ensure floor plan is a fully accessible and easily shoppable experience.

Execute and maintain PHL pricing and promotion strategies

Ensure Staff Onboarding is delivered to the company’s expectation.

Become an Ambassador of Canadian Tire’s Triangle Rewards Program

Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs.

Store Operations :

Flawless execution of PHL’s visual compliance standards, store maintenance and pricing standards (Operational Readiness Review and Dynamic Merchandising Programs

Effectively utilizes meet all store operating initiatives and directives according to required timelines.

Establishes plan and follows up on execution of weekly price changes and department POP as per weekly communication, resulting in 100% system pricing including weekly prices sweeps.

Establish efficient process to maintain product flow from the warehouse onto the sales floor

Complete weekly price sweeps and pricing audits to ensure 100% compliance with PHL audit

Follows and ensures compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S policies and procedures.

Training :

Coach and develop store staff, through setting expectations, communication, coaching, feedback, and ongoing support.

Follow up to ensure execution of Weekly Plans for the store.

Create development plans and conduct annual appraisals for Part Time staff members; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.

Communicate in a clear and concise manner; leading effective Huddles / Meetings / Coaching sessions all while keeping team well informed of pertinent information.

Ensure PHL staff have understanding of department maintenance standards and general merchandising

Provide resolution for all customer concerns.

Leadership :

Continually motivates team and performance through recognition programs, store contests, customer compliments, and compensation.

Maintain PHL performance management expectations (feedback / coaching); this includes progressive discipline where necessary.

Promotes and maintains a positive and motivating work environment.

Provides mentorship to teams and influences continuous growth,

Sponsors encourage to support community engagement efforts.

What you bring

Proven Leader and Mentor

Proven ability to build and manage daily store execution plan.

Exceptional communication skills & organizational skills

Organized individual with understanding of compliance management

Superior training and coaching skills

High energy, enthusiastic individual who is driven to succeed

Previous retail management experience an asset

What you’ll get

Excellent Discount Program

Flexible Scheduling

Benefits and Savings Options

First Class Training Platforms

Team Environment

Employee Resource Groups

Jumpstart Charities

LI-MH