Account Manager- 12 Month Contract

Account Manager- 12 Month Contract

Hybrid - 3 days in office and 2 days remote

Advance powered by Loblaw™ drives brands forward. We are unlocking Loblaw’s exclusive purchase pattern data, customer intelligence, and millions of daily connections with shoppers to drive growth for our business partners.

Backed by both the country’s leading grocery and pharma retailer, and the nation’s leading loyalty program, PC OptimumTM, we have a unique set of assets to help consumer brands reach customers and grow their retail business more effectively.

Our dynamic team bridges loyalty, media, product, analytics, insights and strategy disciplines for integrated planning that empowers our own brands and those of our partners to reach Canadian customers at the right time, in the right way.

At Advance powered by Loblaw, we’re always innovating to stay on the leading edge of a fast-evolving industry. We seek great people who share our principles of authenticity, curiosity, trust, and collaboration.

You will get to work with some of the best minds in the industry and have the support of in-house world-class technologies to create solutions our customers will love.

We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of retail and media.

Come help shape this growing business with us!

The Impact You’ll Make :

This individual will use their experience leading and growing digital advertising solutions to Loblaw's’ largest marketers.

With their broad and long-standing client and agency relationships, consultative approach and understanding of the digital advertising landscape, they will act as a strategic partner to their assigned clients working in collaboration with Sales and Strategy teams.

What you'll do :

• Revenue : Generate and increase spend with key clients and agency partners by delivering solutions that are unique and meet goals.
• Proposals : Support Account Executives and Key Account Managers with sales planning throughout the RFP process to develop innovative, data-driven campaign recommendations across Advance portfolio that will deliver value for customers.
• Client Relationships : Develop and broaden high-level relationships built on trust and collaboration, through onboarding new and existing clients to Advance’s campaign ways of working, while providing white glove client service.
• Project Management : Lead onsite, in-store, offsite, and loyalty campaign execution, involving complex work streams while collaborating with internal and external partners.

Coordinate and manage all aspects of campaign deliverables, ensuring timely execution and adherence to quality standards.

• Product : Serve as the product guide by educating brands and agencies on Advance’s new and existing products, as well as standard processes and tailored campaign optimization.
• Team Leadership : Provide guidance, mentorship, and coaching to junior team members to help them achieve their full potential.
• Performance : Deep dive into campaign performance, develop campaign goals, measurement strategies, recognize performance trends, and optimize campaigns to achieve results and provide upsell opportunities.
• Insights & Reporting : Develop post campaign reports through storytelling, to inform clients on the performance of their investment with Advance.
• Process Improvement and Optimization : Understand current Client Service processes and identify opportunities to senior management for streamlining and optimizations.

Does this sound like you?

• 5+ years’ experience of client relationship management and strategic account planning in digital media.
• Retail experience is an asset.
• Previous experience working with clients and agencies.
• Experience using CRM systems (i.e. Jira, Salesforce)
• Strong intuition for business.
• Strong project management skills with the ability to multitask and prioritize in a fast-paced environment.
• Excellent communication and presentation skills, with the ability to convey complex ideas clearly and concisely.
• A data-driven approach, with experience in analyzing campaign performance and using insights to drive practical recommendations.
• Collaborative and adaptable nature, with the ability to work successfully with cross-functional teams.
• Detail-oriented, highly organized, and analytical.
• Resourceful, self-starter and proactive.
• High proficiency in computer applications such as GSuite and Microsoft suite of Outlook, Excel, Word, PowerPoint and Teams.
• Related experience in University or College in Media, Marketing, Business, or related field.

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