Program specialist Jobs in Waterloo, ON

The Role

This position is responsible for providing ongoing technology support to Learning & Development and to all other Single-Family lines of businesses. This position is also responsible for overseeing and champion assigned projects and initiatives to enhance productivity, efficiency and business units’ results, as well as overall customer experience, as they are impacted by Learning Technology.

Internal Training Consulting

• Manage Learning & Development email inbox
• Oversee technology processes and procedures (business’ and internal) as required
• Draft and distribute communications to keep staff informed of technology changes, upcoming training events, and new technology initiatives
• Participate in corporate initiatives to build a positive learning culture throughout MCAP
• Research current trends to stay informed on industry best practices (training, business, and technology) and opportunities in order to provide appropriate recommendations
• Seek and provide peer feedback on training delivery, design, and development
• Demonstrate expert skills in end-to-end project management and ownership

Implement Training Programs

• Provide technical support for training deliveries, Single Family events, and leadership initiatives
• Administration of Learning Management System
• Administration of Knowledge Management System
• Support business units on design and development for technology training

Leadership Support

• Maintain awareness of business unit goals, objectives, strategies, procedures, and technology changes.
• Build and maintain strong relationships with all internal and external customers
• Review reporting on common errors, for the purpose of proposing and creating reinforcement initiatives.
• Participate in corporate initiatives to build a positive learning culture throughout MCAP.
• Research current trends to stay informed on industry best practices (training, business, and technology) and opportunities in order to provide appropriate recommendations.
• Demonstrate expert skills in end-to-end project management and ownership
• Build and maintain strong relationships with all internal and external customers

Learning Technology

• Work with business units on various initiatives relating to learning technologies
• Liaise with vendors to troubleshoot and resolve system problems efficiently and effectively
• Make recommendations to maximize the use of learning technologies in support of new functionality and process improvement initiatives
• Leverage internal and external resources to design, develop and implement technology training solutions

What You Bring To The Team

• Minimum 3 years of industry experience
• Minimum 2 – 3 years Learning and Development experience (using technologies such as Articulate 360, Camtasia, Adobe Premiere Pro, MadCap, Cornerstone,
• Minimum 2 years of live video streaming experience (using technologies such as Microsoft Teams, WebEx or other live streaming programs)
• Critical thinking and consideration of holistic business impacts
• Excellent analytical and problem-solving skills
• Strong cross-departmental relationships
• Strong interpersonal skills
• Ability to manage competing priorities
• Exceptional communication skills (verbal and written)
• Excellent organizational and time management skills
• Carries out duties with integrity and takes accountability for decisions and results
• Strong knowledge of learning technologies and eLearning tools (such as Articulate 360, Camtasia, Vyond, MadCap, Cornerstone,
• Hosting live events, video creation and editing skills
• Proficient with Outlook, Word, Excel, PowerPoint, Microsoft Teams and SharePoint applications
• High School Diploma

Note: This role is ideal for a proactive and creative learning professional who enjoys bringing engaging learning experiences to life. We’re looking for someone who takes initiative, experiments with new approaches and tools, and combines creativity and problem-solving to create effective learning solutions.