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Knowledge manager Jobs in Brampton, ON

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Knowledge manager • brampton on

Last updated: 8 hours ago

Incident Manager

Info-Waysbrampton, peel region, Canada

BGV will be done for the selected candidates.Provide the Incident Manager role for all Major Incidents, to drive the Incident to resolution.Perform escalations, in accordance with the escalation sc... Show more

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Account Manager

Axis Automationbrampton, peel region, Canada
Full-timeFull-time

Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Axis Automation leverages the teamwork of our leading engineers and machine builders to conceptualize,... Show more

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Brand Manager

HOS Global Foodsbrampton, peel region, Canada
Full-timeFull-time

This range is provided by HOS Global Foods.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Direct message the job poster from HOS Global Foods.H... Show more

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Warehouse Manager

Inter-Canada Fisheriesbrampton, peel region, Canada

The Warehouse Manager is responsible for efficient day to day operation of the warehouse and for supervising warehouse employees, drivers and shipping /receiving activities.The primary focus of thi... Show more

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Maintenance Manager

Giveandgobrampton, peel region, Canada

We are a leading and growing North American manufacturer of baked goods for over 30 years.If you're looking for a company that will provide you with opportunities for career growth and development,... Show more

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Operations Manager

Hydra Security Servicesbrampton, peel region, Canada
Full-timeFull-time

Hydra Security Services is a professional security provider focused on delivering reliable protection solutions for businesses and communities.The company offers a range of services, including on-s... Show more

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Shift Manager

Delta Bingo and Gamingbrampton, peel region, Canada

Responsible for leading team members towards the shared goal of providing an exceptional gaming experience for each and every customer.Manage all aspects of gaming and the facility in a professiona... Show more

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Account Manager

Giampaolo Group Inc.brampton, peel region, Canada

With one truck, a strong work ethic and an ardent sense of team spirit, Mike and Antonio Giampaolo established Triple M Metal in 1975.Now, more than 50 years later, we have grown from modest beginn... Show more

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Category Manager

Vast Auto Distributionbrampton, peel region, Canada

As a Category Manager, you will use teamwork and collaboration to manage multiple product categories end to end, partnering cross-functionally to develop and execute category strategies that drive ... Show more

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Sales Manager

The Dufresne Groupbrampton, peel region, Canada

At The Dufresne Group, we help people create homes they love.As Canada’s largest Ashley licensee, we’re proud to Make Life Better for our guests, teams and communities.Ashley Canada is seeking a Sa... Show more

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Maintenance Manager

IKObrampton, on, Canada
Full-timeFull-time

Brampton, ON Full time REQ-14042 IKO Industries Ltd.IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing mate... Show more

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Manager, Operations

Americoldbrampton, peel region, Canada

Responsible for supporting the direction, coordination, and evaluation of product movement and customer service.Carry out management responsibilities in accordance with the organization's policies ... Show more

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Account Manager

Triple M Metal LPbrampton, peel region, Canada

With one truck, a strong work ethic and an ardent sense of team spirit, Mike and Antonio Giampaolo established Triple M Metal in 1975.Now, more than 50 years later, we have grown from modest beginn... Show more

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Incident Manager

Incident Manager

Info-Waysbrampton, peel region, Canada
15 hours ago
Job description

Overview

BGV will be done for the selected candidates.

JD below

Provide the Incident Manager role for all Major Incidents, to drive the Incident to resolution

Perform escalations, in accordance with the escalation schema as set forth in the PPM.

Record and track Incident related information within trouble ticket tracking tool

Provide Major Incident communications

Provide daily Major Incident summary reports

Participate in weekly operational review meetings

Participate in monthly process improvement meetings

  • Participate in the Incident and Major Incident Management process as documented in the policy and procedures document.
  • Meet with Rogers on a weekly basis to review Incidents worked on within the performance window for review of data input quality compliance.
  • Resolve those Incidents arising from or related to the Services.
  • Quickly resolve Incidents, maintain clear accountability, meet authorized user expectations, meet specified Service Levels and support critical business processes.
  • Employ procedures and technology for proactive monitoring, logging, tracking, escalation and notification, review, and reporting (historical and predictive) for all Incidents related to the Services. The procedure will include monitoring of open queues to verify that no tickets are idle and/or not being acted upon.
  • Implement a process that establishes responsibility and ownership of each Incident to a single group/area for resolution, thus minimizing redundant contacts with the authorized user. Communication and updates to authorized users will be timely and courteous. of Incidents status will be continually maintained within the Incident Management tool.
  • Update the Incident ticket on a timely basis throughout the life of the Incident.

Provide Incident status information to authorized users, through email and teleconference as required

Additional Information

All your information will be kept confidential according to EEO guidelines.

Details to provide when applying:

  • Full Name :
  • Work Authorization:
  • Contact Number :
  • Email ID :
  • Skype ID:
  • Willing to relocate :
  • Rate/hr :

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