PURPOSE
Develop the Service Department capacity for the entire organization to ensure customer satisfaction and maximize ROIC by optimizing service department processes.
Collaborates with General Managers, Branch Managers, and Service Managers to grow service sales, manage staff, and organize workflow and budgets.
Attracts, retains, and effectively engages department personnel.
KEY RESPONSIBILITY AREAS
- Collaborates with the executive to develop the vision for the company service department.
- Develops, maintains, and guides the execution of the service department's strategic business plan for the organization to grow billable service hours.
- Works collaboratively with service personnel to create and monitor annual service department goals and budget for the entire organization, in alignment with the organization’s financial and operational objectives
- Collaborates with Branch personnel to develop, communicate, enforce, and monitor effective service department processes to ensure customer satisfaction as well as service department performance.
- Monitors service department performance relative to labor sales, WIP, and expense control across the organization in line with the organization’s objectives
- Support and coach the branch management team on the development and improvement of WIP controls.
- Together with the Director of Service Support and Marketing team creates and facilitates the execution of the service department marketing plan including advertising, marketing, and promotional programs to grow labor sales for the organization.
- Review the organization’s customer satisfaction program to enhance and maintain customer relationships and training relative to service support.
- Supports branch personnel in the recruitment and development of service staff.
- Work in collaboration with the Director of Service Support and the Safety Manager to develop, promote, and assist in the implementation of Service Departments safety rules and protocols to ensure a safe work environment for all staff.
CRITICAL CAPABILITIES
- Demonstrated outstanding Customer service and communications skills.
- Proven experience solving problems effectively.
- Experience using computer software such as Microsoft Office, Dealer Business System, and internet-based systems.
- Ability to self-manage.
- Ability to write and speak effectively to individuals and groups.
- Ability to analyze and interpret internal and external reports.
- Valid driver’s license required.
DESIRED EXPERIENCE AND QUALIFICATIONS
- 5 + years’ experience in Ag dealership operations with a technical or parts background
- Understanding of Work Order processing and understanding of Service Department metrics.
Director of Service Operations
Together with the Director of Service Support and Marketing team creates and facilitates the execution of the service department marketing plan including advertising, marketing, and promotional programs to grow labor sales for the organization. Work in collaboration with the Director of Service Supp...
(Remote) Director of Technical Services
Reporting directly to our esteemed Vice President of Professional Services, think of yourself as the maestro of a grand orchestra, coordinating each section to produce a harmonious and triumphant finale. In the bustling heart of our operations, as the Technical Services Director, you'll be the maste...
Head of Operations Canada for NDT Services
Reporting to the Managing Director Canada and the International NDT Manager, you will be responsible for covering the following areas:. Preparing business plans to achieve annual budgets for NDT Services. Overseeing a team, delivering customer’s best practices including auditing of records and infor...
Director of Business Operations, Revenue Operations
Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts. As a leader on our Customer Operations team, you will scope and execute initiatives, develop strategies to meet objectives, and drive tactical progress with f...
Director of Operations
Standard hours of work will be Monday to Friday, 8-hour days, but must be flexible to meet the needs of the company. Some travel, including out of country, will be required, but is not a regular part of the position. Innovative in the application of technology, including computer systems and softwar...
Director of Operations & Program Management
The travel may include to the regional council offices including MEA Regional Council, Beirut, Lebanon, or to the countries of clients and customer locations participating in the Benchmark Trade Lanes (BTLs) for MDDEAS deployment, or to the technology partner locations during the course of developme...
Associate Director, Housing & Hospitality Services
Under the direction of the Director, Student Affairs Housing & Hospitality, this position is responsible for the overall planning, direction, leadership, administration, supervision and financial management of Housing & Hospitality Services, including; Housing Services (Occupancy and Admissions), Ho...
Director of Clinical Services
As the Director of Clinical Services, you will coordinate and supervise comprehensive clinical care for patients 24/7, ensuring high-quality, patient-centered services in line with organizational policies and best practices. Lead and mentor a multidisciplinary team of healthcare professionals, foste...
Director of Operations
Lead and manage a team of operations professionals, including people managers, to ensure the delivery of excellent transportation services. Our client, a leader in the logistics industry, is hiring a self-motivated Director of Operations. The Director of Operations will align closely with the compan...
Director of IT Services
We are seeking a full-time motivated individual to be a part of the Morris Business IT Team. As our Level 3 IT Tech Support Manager, you will handle numerous higher level technical issues for our company and Clients and will be responsible for managing and overseeing our Level I and II IT support op...