Systems Administrator, Human Resources Technology - Remote (Canada)

Info-Tech Research Group delivers impartial, highly pertinent IT research, enabling CIOs and IT leaders to make well-informed, strategic decisions.

We are currently serving over 30,000 professionals and collaborate closely with IT teams, equipping them with actionable tools and expert guidance to drive measurable results and enhance technology initiatives and organizational processes.

Why join us?

• We pride ourselves on consistent year-on-year growth, with double-digit growth even during a global pandemic.
• We are in the Top 3 on LinkedIn's Top Companies List in Canada.
• Info-Tech fosters a growth-focused, entrepreneurial culture with unlimited opportunities for professional growth and development.
• We provide financial support for professional development and training.

About the role

Are you an LMS Administrator with a passion for learning technology? Do you thrive on solving complex challenges and bringing innovative solutions to enhance learning technology processes?

Reporting to the Director of HR Technology, the LMS Administrator will provide comprehensive functional and technical support for our Learning Management System (Blackboard).

This role requires close collaboration with various internal business partners to understand their learning needs and effectively configure the LMS.

The ideal candidate will possess strong technical skills, a commitment to quality assurance, and the ability to cultivate strong working relationships across departments.

Key Responsibilities :

• Set up and configure the LMS to meet the specific needs of business partners including implementing course templates ensuring consistency and ease of use, defining and assigning user roles ensuring appropriate access levels and permissions, customizing automated notifications and settings.
• Configure and customize reporting features including dashboards and visual reports on learner progress and completion
• Work closely with business partners to gather and create documentation of business requirements, including process maps and use cases.

Analyze the identified needs to determine how they align with existing LMS functionalities and capabilities

• Evaluate current LMS processes and workflows, identifying inefficiencies and areas for improvement based on stakeholder feedback and best practices in e-learning technology
• Present findings and recommendations to stakeholders, including proposed enhancements or new functionalities that could optimize the learning experience and improve operational efficiency
• Facilitate ongoing discussions with business partners to refine requirements and ensure alignment throughout the implementation of any process improvements.
• Provide expert technical support to Learning Coordinators for escalated user issues related to the LMS, providing timely and effective solutions to minimize disruptions to the learning experience.
• Troubleshoot and resolve complex technical problems by utilizing diagnostic tools and methodologies, ensuring that issues are addressed efficiently and thoroughly documented for future reference.
• Maintain a knowledge base of common user issues and resolutions, developing FAQs and troubleshooting guides that empower Learning Coordinators to handle routine inquiries independently
• Provide support to Learning Coordinators and Instructional Designers with course material uploads ensuing course settings are configured correctly and adhere to best practices.
• Create comprehensive user manuals and quick-reference guides that outline step-by-step procedures for common LMS tasks, ensuring clarity and accessibility for all users
• Work closely with IT teams to integrate the LMS with other systems and technologies, ensuring seamless data flow and user experience.
• Facilitate requirements gathering sessions with stakeholders to understand integration needs, mapping out data points and workflows to ensure compatibility and efficiency.
• Regularly review system release notes and update documentation from the LMS vendor to stay informed about new features, enhancements, and bug fixes
• Assess the implications of each update on current LMS configurations and user experience, identifying areas that may require adjustment, and communicate relevant updates to stakeholders

Key Selection Criteria :

• A minimum of 3-5 years of relevant experience in the implementation and administration of Learning Management Systems, particularly Blackboard or similar platforms.
• Strong technical expertise in LMS platforms, e-learning technologies, and instructional design principles.
• Familiarity with programming languages (e.g., SQL, HTML, CSS) and integration tools (e.g., APIs) for system customization and reporting.
• Proficiency in SCORM, AICC, xAPI, and other e-learning standards and authoring tools like Articulate Storyline and Adobe Captivate.
• Detail-oriented with exceptional organizational and project management skills to handle multiple projects simultaneously.
• Ability to analyze data and produce reports that inform decision-making processes.
• Strong communication skills to address issues promptly, positively, and professionally.
• Ability to foster collaborative relationships with business partners at all levels of the organization.

Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority / Female / Sexual Orientation / Gender Identity / Disability / Veteran and are pleased to consider all qualified applicants.

To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.