Job Description
While this position is currently remote (Mon-Fri 9am to 5pm), we anticipate a partial return to the office in the near future.
Candidates must be open to adapting to this change, balancing between remote work and in-person tasks at our Toronto office.
IMPORTANT : This position requires a bilingual candidate, with French as their first language and English as their second.
High proficiency in both languages, both written and spoken, is a requirement for this role.
General Summary :
Represents Epsilon Marketing Services in assigned territory by providing excellent customer service by servicing and selling the Epsilon product line within existing customer base to ensure customer retention, customer satisfaction and loyalty.
Essential Duties & Responsibilities :
- Consistently meet or exceed sales goals by selling Epsilon Products to Clients in assigned market area
- Provides proactive consultative services to assigned customer base to ensure loyalty and retention
- Review product results and recommend needed enhancements to maximize programs
- Identifies need for additional products and services and communicates as appropriate
- Recommends and develops direct mail promotions that address dealership concerns on a timely basis
- Manage territory activity to optimize support of assigned key customers
- Works with dealer Marketing Consultant in given territory to address dealership and company objectives with respect to sales goals and customer satisfaction
- Maintain and grows relationships with local OEM field representatives within the given territory
- Actively participates in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clients
- Solve existing issues and determine solutions to prevent further concerns
- Maintain timely, detailed and accurate records in Salesforce.com of activities, phone conversations, outcomes and any other pertinent client interactions.
Other reporting as required by assigned Executive Director.
- Assist with the rollout of new sales programs / products by reviewing all material for accuracy and providing feedback for improvement.
- Perform other relatd duties as needed to support corporate objectives. Act in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions.
- Responds to regional and corporate requests for information and follow up to support communication.
Qualifications :
- 1 2 Years of Customer Service experience
Marketing Customer Support (Bilingual-French)
Represents Epsilon Marketing Services in assigned territory by providing excellent customer service by servicing and selling the Epsilon product line within existing customer base to ensure customer retention, customer satisfaction and loyalty. This position requires a bilingual candidate, with Fren...
Bilingual(French/English) Customer Support Specialist
Bilingual Customer Support Representative . Provide world-class customer service during every customer interaction. The successful individual would have a customer service background and enjoy working in a fast-paced team environment. Provide exemplary customer service and ensure that our ...
Bilingual (English and French) Customer Service Representative
Respond to customers by providing information, understanding needs, offering value added solutions, opportunity spotting, and taking accountability for the resolution of customer concerns. Please note you must be fluently bilingual in both English and French to apply. The Creditor Customer Service R...
Bilingual (English/French) Customer Care Advisor
As a Customer Solutions Advisor in the Outbound Mortgage department you will contributes to the overall success of the Canadian Banking Contact Centre (CBCC) ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives. Sat...
Customer Success Representative, Bilingual French (Hybrid)
We are looking for an enthusiastic and self-motivated Bilingual Customer Success Representative to join the Financeit team. Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase. As a Cu...
Bilingual Customer Support Specialist (FR/ENG)
Bilingual Traveller Support Specialist (Customer Service)EF Educational Tours Entry Level, Full-TimeFully fluent in French and English . Whether this is your first step in your career, or you are making a career shift, the Traveller Support Specialist position is a fantastic opportunity to start/con...
Bilingual Portuguese Customer Service/Tech Support Representative (afternoon shift) - Toronto
What's in it for you: Excellent compensation package with benefits Nice working environment TTC accessible Opportunity for growth Shifts available:Sunday-Thursday 3:30pm-12am (midnight)Tuesday-Saturday 3:30pm-12am (midnight) In this role you will be responsible for: Answering clients' inquiri...
Bilingual French Customer Service Representative
Do you have a passion for customer service? Are you fluent in English and French? Are you looking to kick-start your career with a great company? Do you enjoy problem solving? Then we have the job for YOU!. Randstad is looking for a Bilingual Customer Service Representative to work for a well-known ...
Helpdesk Support - Bilingual English/French
Helpdesk Support - Bilingual English/French. On behalf of our client in the Retail Sector, PROCOM is looking for a Helpdesk Support - Bilingual English/French. Helpdesk Support - Bilingual English/French – Job Description. Helpdesk Support - Bilingual English/French – Mandatory Skills. ...
Bilingual (English and French) Customer Service Representative
Respond to customers by providing information, understanding needs, offering value added solutions, opportunity spotting, and taking accountability for the resolution of customer concerns. The Creditor Customer Service Representative will interact with clients over the phone, and provide them with i...