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Customer care • toronto on
Customer Care Specialist
CNIB FoundationToronto, ON, CASpecialist, Customer Support
Paramount CommerceToronto, ON, CARemote Customer Service Professionals
AO Globe Life - Lauretta BawoToronto, ON, CABilingual Customer Service Representative
Securian CanadaToronto, Ontario, CACustomer Success Manager
ModashToronto, ON, CABenefits Customer Support WFH
AO Globe Life - Quantum AgencyToronto, ON, CA- Promoted
Bilingual French Customer Service Representative Remote
Randstad CanadaNorth York, Ontario, CACustomer Support Analyst
N. Harris Computer Corporation - CADOntario,Remote- Promoted
Remote Customer Representative (Globe Life)
InsureTalent StaffingBrockton, ON, CanadaCustomer Service Representative (Fully Remote)
American Income Life AO - Justine JansenON, CASales and Customer Service - Remote
American Income Life AO - Zeenat SannibalogunToronto, ON, CACustomer Care Representative - Work From Home
AO Globe Life - DiegoToronto, ON, CARemote Customer Success Advisor
Globe Life - Kekoa JacobsToronto, ON, CACustomer Care Specialist - Remote Position
AO Globe Life - Nzube Justin EjifughaToronto, ON, CABilingual Customer Care Associate - French / English (Remote)
Harry RosenToronto- Promoted
Entry Level Customer Service – Remote
Spade RecruitingOntario, Canada- Promoted
Remote Customer Representative (Globe Life)
Hire Standard StaffingBrockton, ON, CanadaCustomer Service Representative
Online RiverToronto City, Ontario, CASenior Manager, Customer Success
AgencyAnalyticsToronto, Ontario, CARemote Customer Service Associate
American Income Life Insurance Companytoronto, ON, CACustomer Care Specialist
CNIB FoundationToronto, ON, CA- Remote
- Quick Apply
Customer Care Specialist
Contract position with variable hours (may work up to full-time hours)
Home-Based
Compensation : $19.50 per hour
Reports to : Lead, Customer Experience
Direct Reports : No
Join us in our mission to change what it is to be blind in Canada.
Founded in 1918, CNIB is one of Canada’s oldest charities. We believe our new strategic plan, The Way Forward , will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you'll be part of an ambitious, diverse team that's committed to changing what it is to be blind today.
We're looking for a mission-driven Customer Care Specialist who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.
Your Impact at CNIB
- Independently assist customers, in a timely and accurate fashion, with telephone and email with inquiries, through inbound and outbound channels.
- Assist callers who are navigating sight loss by introducing them to Vision Loss Rehabilitation Canada’s programs and services.
- Informing callers of the diverse range of CNIB services and programs ensuring to promote awareness of community service.
- Assist callers with CNIB SmartLife products, sales, returns and investigating shipping concerns.
- Provide potential donors with various ways to donate, information on fundraising events, and processing donations.
- Assisting CELA patrons with accessible library services.
- Maintain an up-to-date awareness of CNIB and partner services, policies and procedures.
- Interact with multiple systems simultaneously.
- Able to de-escalate callers who may be emotional or navigate uncertain situations.
- Resolve or escalate problems, handle conflict, and make effective decisions under pressure.
- Openly receives and implements feedback to demonstrate growth in the position.
- Contributes to team KPI targets, including call and email quality scores.
- Maintains data integrity, privacy, productivity and quality standards.
- Perform other duties as assigned.
Requirements
Who you are :
Education and Certifications
Experience and Qualifications
Work Environment
Benefits
Perks
We offer industry leading comprehensive and competitive Total Rewards packages and a wide range of perks, including :
Be Part of Our Mission
If this sounds like the role for you, please visit our website to submit an application.
Closing date : February 25, 2025
Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.
Working Together for Change
Our diversity is our strength – we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and / or 2SLGBTQ+.
CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.
Learn more about our mission here .