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Remote Customer care Jobs in Toronto, ON

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Customer care • toronto on

Last updated: 1 day ago
Customer Care Specialist

Customer Care Specialist

CNIB FoundationToronto, ON, CA
CA$19.50 hourly
Remote
Quick Apply
Contract position with variable hours (may work up to full-time hours).Reports to : Lead, Customer Experience.Join us in our mission to change what it is to be blind in Canada.Founded in 1918, CNIB ...Show moreLast updated: 30+ days ago
Specialist, Customer Support

Specialist, Customer Support

Paramount CommerceToronto, ON, CA
Remote
Full-time
Quick Apply
We are Paramount Commerce, a leading fintech company focused on simplifying payments in Canada.Since the early 2000s, we have redefined online purchasing by introducing a way to pay directly from a...Show moreLast updated: 1 day ago
Remote Customer Service Professionals

Remote Customer Service Professionals

AO Globe Life - Lauretta BawoToronto, ON, CA
Remote
Quick Apply
Tired of the commute? Join our remote customer service team! Work from anywhere.Be a remote customer service hero.Remote Customer Service : Your dream job awaits. Love the idea of working from home? ...Show moreLast updated: 24 days ago
Bilingual Customer Service Representative

Bilingual Customer Service Representative

Securian CanadaToronto, Ontario, CA
Remote
Full-time
Quick Apply
As a bilingual customer service representative you will provide accurate and prompt response to written and telephone customer inquiries regarding policy transactions and coverage.You will also pro...Show moreLast updated: 15 days ago
Customer Success Manager

Customer Success Manager

ModashToronto, ON, CA
Remote
Full-time
Quick Apply
The world doesn’t need giant media organizations to tell every story.It needs millions of creators, independent voices who bring weird, wonderful stories to life online. We’re working to help every ...Show moreLast updated: 2 days ago
Benefits Customer Support WFH

Benefits Customer Support WFH

AO Globe Life - Quantum AgencyToronto, ON, CA
Remote
Full-time
Quick Apply
We are looking for an individual with great customer service skills for one of the main supplemental benefits companies in the nation for over 65 years! The Company is expanding in our territo...Show moreLast updated: 30+ days ago
  • Promoted
Bilingual French Customer Service Representative Remote

Bilingual French Customer Service Representative Remote

Randstad CanadaNorth York, Ontario, CA
CA$24.10 hourly
Remote
Temporary
Quick Apply
Do you have a passion for customer service? Are you fluent in English and French? Are you looking to kick-start your career with a great company? Do you enjoy problem-solving? Then we have the job ...Show moreLast updated: 30+ days ago
Customer Support Analyst

Customer Support Analyst

N. Harris Computer Corporation - CADOntario,Remote
CA$40,000.00–CA$50,000.00 yearly
Remote
Full-time
The Support Analyst provides application support to customers involving answering complex questions, contributing to a knowledge base, and serving as a support liaison between the company and the c...Show moreLast updated: 30+ days ago
  • Promoted
Remote Customer Representative (Globe Life)

Remote Customer Representative (Globe Life)

InsureTalent StaffingBrockton, ON, Canada
Remote
Full-time
Globe Life American Income Division (part of Globe Life, a NASDAQ traded company) is looking for Benefit Representatives to help manage growing client needs and help provide both new and existing c...Show moreLast updated: 7 days ago
Customer Service Representative (Fully Remote)

Customer Service Representative (Fully Remote)

American Income Life AO - Justine JansenON, CA
CA$100,000.00 yearly
Remote
Quick Apply
After a record-breaking year with over 20% growth, we are seeking candidates for sales and leadership roles! If you are a hard-working, motivated team player, this may be an opportunity for you! Ex...Show moreLast updated: 30+ days ago
Sales and Customer Service - Remote

Sales and Customer Service - Remote

American Income Life AO - Zeenat SannibalogunToronto, ON, CA
Remote
Quick Apply
Our company has moved to 100% virtual, work-from-home positions.This position allows you to build your career around your life rather than being forced to build your life around a career! We’...Show moreLast updated: 30+ days ago
Customer Care Representative - Work From Home

Customer Care Representative - Work From Home

AO Globe Life - DiegoToronto, ON, CA
Remote
Full-time
Quick Apply
Unlock Your Future with AO Globe Life as a Customer Care Representative! Are you looking for an exciting career opportunity that combines the chance to make a real difference in people's lives with...Show moreLast updated: 2 days ago
Remote Customer Success Advisor

Remote Customer Success Advisor

Globe Life - Kekoa JacobsToronto, ON, CA
Remote
Quick Apply
Position Summary : We are looking for a dedicated Remote Customer Success Advisor to join our team.In this role, you will ensure customer satisfaction, provide exceptional service, and help customer...Show moreLast updated: 30+ days ago
Customer Care Specialist - Remote Position

Customer Care Specialist - Remote Position

AO Globe Life - Nzube Justin EjifughaToronto, ON, CA
Remote
Full-time
Quick Apply
Position : Customer Care Specialist - Remote, Full-Time Organization : AO Globe Life Overview : AO Globe Life seeks a highly motivated and professional individual to fulfill the role of Customer Care ...Show moreLast updated: 4 days ago
Bilingual Customer Care Associate - French / English (Remote)

Bilingual Customer Care Associate - French / English (Remote)

Harry RosenToronto
CA$58,000.00 yearly
Remote
Full-time
It's fun to work in a company where people truly BELIEVE in what they're doing!.Customer Care Associate E-COMMERCE Bilingual French / English – REMOTE. Reporting to : Customer Care Leader.As the leadin...Show moreLast updated: 30+ days ago
  • Promoted
Entry Level Customer Service – Remote

Entry Level Customer Service – Remote

Spade RecruitingOntario, Canada
CA$55,000.00 yearly
Remote
Full-time
Quick Apply
Spade is looking for a customer service representative for AIL.This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge...Show moreLast updated: 30+ days ago
  • Promoted
Remote Customer Representative (Globe Life)

Remote Customer Representative (Globe Life)

Hire Standard StaffingBrockton, ON, Canada
Remote
Full-time
Globe Life American Income Division (part of Globe Life, a NASDAQ traded company) is looking for Benefit Representatives to help manage growing client needs and help provide both new and existing c...Show moreLast updated: 7 days ago
Customer Service Representative

Customer Service Representative

Online RiverToronto City, Ontario, CA
CA$28.00 hourly
Remote
Part-time
Quick Apply
We are seeking a motivated and friendly.Customer Service Representative.In this role, you will be the primary point of contact for our customers, providing exceptional service and resolving inquiri...Show moreLast updated: 30+ days ago
Senior Manager, Customer Success

Senior Manager, Customer Success

AgencyAnalyticsToronto, Ontario, CA
CA$100,200.00 yearly
Remote
Quick Apply
We're seeking a Senior Manager for our Customer Success Department, to help lead a highly motivated team of Customer Success Managers. You'll join a supportive, tight-knit, and highly committed team...Show moreLast updated: 30+ days ago
Remote Customer Service Associate

Remote Customer Service Associate

American Income Life Insurance Companytoronto, ON, CA
Remote
Quick Apply
We are looking for an individual with great customer service skills for one of the main supplemental benefits companies in the nation for over 65 years! The Company is expanding in our territo...Show moreLast updated: 30+ days ago
Customer Care Specialist

Customer Care Specialist

CNIB FoundationToronto, ON, CA
30+ days ago
Salary
CA$19.50 hourly
Job type
  • Remote
  • Quick Apply
Job description

Customer Care Specialist

Contract position with variable hours (may work up to full-time hours)

Home-Based

Compensation : $19.50 per hour

Reports to : Lead, Customer Experience

Direct Reports : No

Join us in our mission to change what it is to be blind in Canada.

Founded in 1918, CNIB is one of Canada’s oldest charities. We believe our new strategic plan, The Way Forward , will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you'll be part of an ambitious, diverse team that's committed to changing what it is to be blind today.

We're looking for a mission-driven Customer Care Specialist who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.

Your Impact at CNIB

  • Independently assist customers, in a timely and accurate fashion, with telephone and email with inquiries, through inbound and outbound channels.
  • Assist callers who are navigating sight loss by introducing them to Vision Loss Rehabilitation Canada’s programs and services.
  • Informing callers of the diverse range of CNIB services and programs ensuring to promote awareness of community service.
  • Assist callers with CNIB SmartLife products, sales, returns and investigating shipping concerns.
  • Provide potential donors with various ways to donate, information on fundraising events, and processing donations.
  • Assisting CELA patrons with accessible library services.
  • Maintain an up-to-date awareness of CNIB and partner services, policies and procedures.
  • Interact with multiple systems simultaneously.
  • Able to de-escalate callers who may be emotional or navigate uncertain situations.
  • Resolve or escalate problems, handle conflict, and make effective decisions under pressure.
  • Openly receives and implements feedback to demonstrate growth in the position.
  • Contributes to team KPI targets, including call and email quality scores.
  • Maintains data integrity, privacy, productivity and quality standards.
  • Perform other duties as assigned.

Requirements

Who you are :

Education and Certifications

  • Degree or diploma in related field, or equivalent work experience.
  • Experience and Qualifications

  • Minimum 2 years in relevant customer service field.
  • Able to perform all job duties fluently in English; Able to complete all duties fluently in French would be an asset.
  • Experience in developing relationships with customers.
  • Excellent interpersonal skills and positive attitude.
  • Detail oriented with excellent time management and organization skills.
  • Professional written and verbal communication skills.
  • Ability to multitask between high volumes of inquiries from varying channels in an efficient manner.
  • Proficiency with Microsoft Office applications and online resources.
  • Demonstrate knowledge and understanding of Salesforce or similar Client Relationship Management tools is an asset.
  • Previous Contact Center, including inbound and outbound calling and emails.
  • Personal or professional experience relating to blindness and sight loss is considered an asset.
  • Personal or professional experience working with assistive technology and / or accessible environments is considered an asset.
  • Work Environment

  • Work flexible hours; Monday to Friday between 8 : 00am – 7 : 30pm Eastern.
  • Work in a remote capacity; Home office space must be secure and confidential.
  • Benefits

    Perks

    We offer industry leading comprehensive and competitive Total Rewards packages and a wide range of perks, including :

  • Flexible and hybrid working arrangements and schedules.
  • Opportunities for professional development and growth, including internal inclusion, diversity equity and accessibility (IDEA) initiatives.
  • Enticing internal employee referral program.
  • Be Part of Our Mission

    If this sounds like the role for you, please visit our website to submit an application.

    Closing date : February 25, 2025

    Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.

    Working Together for Change

    Our diversity is our strength – we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and / or 2SLGBTQ+.

    CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.

    Learn more about our mission here .