Job Summary

Purpose

The Reservations & Revenue Coordinator will serve as direct support to the Director Revenue Management, Revenue Manager and the Reservations Manager, assisting in managing rates and inventory in CRS and OPERA PMS. With focus on the Hotel Website, Global Distribution System (GDS), and Online Travel Agencies (OTA), the Revenue & Reservations Coordinator will also be responsible for rate loading, report generation, call quality, training and re-training in the Reservations Department.

• Assist the Revenue Management team with loading and managing rates / inventory through the OPERA PMS & SynXis CRS
• Set up rates, group blocks and promotional codes in SynXis CRS and communicate with Sales & Marketing Team accordingly.
• Rate loading, testing, and maintenance in the GDS, Hotel Website, and OTA’s
• Compilation of rate audits / rate shops and subsequent analysis assigned by the DORM and Revenue Manager.
• Assist Revenue Manager with analyzing Call Quality Reports and providing feedback to Reservations Agents.
• Assist the Reservations Department with training needs and develop new training material for new enhancements and updates.
• Work / analyze closely with Quality Manager and Revenue Manager on Market Metrix, IFH Reports and Mystery shopper Audits.
• Reconcile all Expedia and invoices.
• Provide direct support to the Director of Revenue Management and the Revenue Manager, while working closely with the Reservations Supervisor.
• Provide support to the FIT Team and Call Centre Team when needed.
• Assist the SynXis Central Reservations team (Southlake, TX) when called upon.

General

1) To attend any meetings, training sessions or courses that may be required or that are beneficial to the department.

2) To comply fully with all Company regulations, rules and code of conduct.

3) Comply with any other reasonable tasks requested by management and any reasonable request made by a guest.

4) Ensure and maintain the security and confidentiality of information relating to guest / colleague data held within the hotel.Re-direct ‘press’ calls at all times to the correct colleagues and not disclose any data to outside sources.

Requirement .

Academic and Working Qualifications

1. Strong technical and analytical skills

2. Strong organizational skills, with ability to handle detailed work.

3. Strong customer service skills

4. Problem resolution skills

5. Strong knowledge of hotel operations

6. Must be proficient in English and have a basic knowledge of French

7. Proficient in all Microsoft Office applications

8. Be Personable, Friendly, and a Team player

9. Previous Sales / Reservations / Call centre / revenue experience an asset and education in hospitality and tourism an asset

10. Must be able to work weekends and evenings when required by the management team

Must be able to speak, listen, sit, and type for prolonged periods of time