Scrum Master

We’re looking for a Scrum Master to join us at PBC Solutions and make a real impact in driving Agile practices across our teams.

This is an exciting opportunity for a motivated Scrum Master to help the team fully embrace Agile values and apply Agile principles and contribute to building better experiences in a supportive and SAFe (Scaled Agile) environment!

We are seeking candidates with experience in the Health, Tech, Insurance, or Finance sectors who are passionate about Agile methodology.

You’ll thrive in our environment where your critical thinking and empathy for different team perspectives will be essential.

If you have a talent for problem-solving, great communication skills, and experience working with both business and technical teams, this could be the perfect role for you.

About PBC Solutions

PBC Solutions Ltd. was created in 2022 as a wholly owned subsidiary of PBC Health Benefits Society (operating as Pacific Blue Cross), #1 health benefits provider in BC.

Our mandate is to design, transform, and deliver the benefits and claims administration services offered by governments and other large organizations along with our consortium partners DXC Advanced Solutions, NTT DATA, and EY.

Since the spring of 2023, PBC Solutions administers and leads the transformation and digitization of Health Insurance BC Services (HIBC) on behalf of the BC Ministry of Health.

HIBC Services administers medically-necessary insured doctor and hospital services through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs.

In the future, the business will expand to additional public and private client work.

Position Summary

Reporting to the Director, Transformation Program Management Office (TPMO), the Scrum Master is responsible for helping our teams fully embrace Agile values and apply Agile principles, using a get-it-done and solution-oriented attitude.

They use their technical expertise and empathy for the end-user’s perspectives and apply this to the team’s execution efforts.

The Scrum Master hears the client’s needs and works with the teams to find solutions to address the client’s pain points and accelerate our shared impact.

The Scrum Master is empowered to challenge the team’s assumptions, and to identify and escalate issues and concerns as appropriate.

The Scrum Master considers the ROI of the work for PBCS, and the client. Using a proactive approach to continual improvement, they aim to have meaningful impact in their work, and they are committed to growth and development of themselves and the teams they work with.

Primary Duties

Agile Team Facilitation

• Help the team fully embrace Agile values and apply Agile principles and coach them to higher levels of Scrum maturity.
• Align and focus the team on each Program Increment (PI) and iteration goals.
• Lead core SAFe Agile ceremonies, including daily stand-ups, sprint planning, backlog refinement, team retrospectives, etc.
• Utilize JIRA to manage and optimize workflows
• Drive continuous improvement in team approaches to quality, predictability, workflow and velocity.
• Guide the team in identifying and removing impediments, challenging team’s assumptions when required, and promoting a solution-oriented approach.
• Support the team in managing the product backlog and roadmap, ensuring a healthy team dynamic in terms of scope, priorities, and product quality.
• Promote and apply collaborative tools and techniques

Collaboration with other Agile Teams

• Represent their assigned team(s) in meetings, facilitates the smooth flow of information for each iteration between teams.
• Handle dependencies and risks across external teams.

Reporting

• Capture and monitor performance and delivery metrics to inform discussions with client(s) and other interested parties.
• Monitor status of work, identify and escalate issues and concerns.
• Provide input and recommendations, and seek guidance regarding team capacity and work prioritization.
• Provide regular updates to the Director, TPMO and seek guidance when appropriate.

General Team and Department Support

• Maintain and disseminate up to date knowledge of SAFe Agile principles and industry practices. Maintain Scrum Master certification.
• Keep up to date with PBCS’ and client’s environments including security and technology trends, etc.
• Perform other assigned duties related to the provision of team facilitation and product owner support.

Required Qualifications

• Minimum required 3 years of hands-on experience as a Scrum Master in a Scaled Agile environment.
• A bachelor’s degree (or higher) in Computer Science or a related field.
• A Certified Scrum Master (CSM) or Professional Scrum Master (PSM) certification.
• Proficiency in using Jira or similar tools in Agile settings.
• An equivalent combination of work experience and education may be considered.

Required Competencies

• A creative, resourceful and innovative approach to tackling complex challenges
• Approachable and eager to help and empower others
• Strong planning and facilitation skills.
• Excellent communication skills, with the ability to articulate complex concepts to both technical and non-technical audiences.
• A get-it-done, solution-oriented attitude
• Strong analytical and problem-solving skills.
• Proven collaboration and relationship building skills
• Ability to effectively plan, prioritize and follow through in a timely manner and with anticipation of potential roadblocks
• Adaptability to changing priorities and evolving circumstances.
• Ability to persuade, influence and gain consensus across a diverse group of interested parties.
• A desire to have meaningful impact in their work; is passionate about growth and development of themselves and the teams they work with.
• A collaborative mindset with experience working with distributed teams.
• A proactive approach to continual improvement.

Travel / Work Location

PBC Solutions is Headquartered in Saanichton, BC (a suburb of Victoria) and also has offices in Burnaby. We operate in a hybrid in-person and virtual environment and the successful candidate must be based in BC with the ability to come to the office when required.

What's in it for you

We offer market competitive total compensation, including an annual incentive bonus plan and market-based salaries. The base salary range for this position is $76,800 to $115,200 annually .

Placement in the salary range will be determined by the level of experience and expertise based on corporate guidelines, with the goal to ensure market competitiveness and internal equity.

We offer a robust health & dental benefits plan, with flexible options that will meet you and your family's needs. We also offer a Defined Benefit Pension Plan (PSPP), for all eligible employees.

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender or gender identity, sexual orientation, religion, ability, education level, parental status, or socioeconomic status.

PBC Solutions is an equal opportunity employer and welcomes applications from all qualified candidates.

To request an accommodation in completing this application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to [email protected]

Does this opportunity resonate with you?

Are you seeking a work environment that will challenge you, provide stretch opportunities, and support your success and growth?

Then you've found your ideal work environment - Apply today please! We'd love to talk with you to explore this opportunity further with you.

Please note, if selected for this opportunity, you will be required to undergo a background check in accordance with PBC Solutions policies.

We sincerely thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted.

This posting will be open until filled. We will start reviewing applications on November 5, 2024.

How we work

Our Guiding Principles

Honesty We will be truthful. We will create a safe environment to communicate proactively, openly and with respect. We will be transparent and genuine with our interests.

Integrity We will act consistently to do the right thing and ensure our words and actions align. Embracing opportunities and challenges, we will live our shared values and vision.

Reciprocity - We will strive for fair and balanced exchanges leveraging our unique strengths and resources, recognizing this requires an ongoing give and take.

We will win and lose as one.

Autonomy We respect and acknowledge the interests of each party. We trust each other to make decisions and act based on our diverse strengths to achieve our mutually desired outcomes.

Loyalty We will be bold, brave, and committed to our relationship. As partners, we will advocate for one another, celebrate our successes, and have each other’s back through our challenges.

Equity We commit to a balanced partnership. We will make decisions and act based on a fair assessment of capabilities, risks, constraints, and opportunities to achieve mutual success.

Our Intended Behaviours

Communication We actively communicate in a timely, open, respectful, and responsive manner with the intent to gain understanding and find solutions.

Flexibility We will be agile, adaptable, and creative to enable responsive service delivery and embrace challenges and change with an open-minded and positive attitude.

Perspective We seek to understand interests, assumptions, actions, and diverse backgrounds by actively sharing and exploring all points of view.

Focus We will use our Shared Vision as our North Star to evaluate, prioritize, and deliver successful results.

Trust & Confidence We lead with trust. We consistently behave in ways that earn and inspire confidence by being credible, reliable, and transparent even when vulnerable.

Feedback No surprises. We will maintain a strong relationship through timely, purposeful feedback in a safe, respectful, and collaborative environment.

Solution-oriented We see possibilities rather than limitations. We use our diverse capabilities to develop options to resolve our challenges.