Req Id : 414532
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we're revolutionizing how Canadians communicate.
If you're ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.
Summary
Reporting to the Bell Business Markets Transformation & Delivery Director, the Senior Program Manager will be responsible for end-to-end leadership and flawless execution of projects in the Managed Services, Security, Contact Centre and Cloud domains.
Examples of projects include digital transformation, new tool introduction, solution and / or process enhancements, governance, new product introduction and non-standard complex solutions in order to drive growth, optimization and provide exceptional customer service.
The successful candidate will possess strong project management skills, cross-functional leadership and a passion for coaching and talent development.
Key Responsibilities
- Overall program management of capital funded projects, strategic projects, governance and local initiatives
- Define program roadmap in alignment with Bell's strategic imperatives, including elaboration of business cases and budget management
- Preparation & facilitation of internal and executive presentations and team meetings related to program, roadmaps, and projects including strategic vision
- Work closely with senior resources in other departments to define high level project scope
- Accountable for change management strategy for projects in the program and mindful about scope creep
- Establish project governance and ensures adherence by team members
- Provide strategies to address project complexities and guide the project team mainly composed of project managers during the implementation phases
- Ensure the effective alignment, integration and control of the program's projects
- Proactively assess and respond to risks spanning multiple components of the program
Critical Qualifications
- University degree in a related field or equivalent experience
- 5+ years of Program Management experience
- 5+ years of experience in a technical environment
- 2+ years of experience in employees management
- Exceptional writing and communication skills in English
- Strong presentation skills (i.e. peers, team members, executives, and clients)
- Ability to lead teams effectively by maximizing each team member's abilities and skills
- Strong leadership and interpersonal skills
- Strong steering, negotiation and risk management skills
- Must be proficient in Project Management tools, Word, Excel and PowerPoint
- Advanced efficiency in working in a virtual environment
- Good knowledge of the Project Management Institute's approach to Project and Program Management and demonstrated successful completion of an advanced Program Management course
Preferred Qualifications
- In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
- Previous exposure and understanding of Business Systems and Architecture
- Strong understanding and experience with governance and change management principles
- Business acumen in the customer experience area (Sales, Presales, Operations, Managed Services (MS), Professional Services (PS), Service Assurance (SA), etc.)
- Experience in the telecommunications and / or IT industry
- PgMP Designation or equivalent
- Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec
- Experience in IT, transformation and / or new product introduction projects
LI-SS1
EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information :
Position Type : Management
Job Status : Regular - Full Time
Job Location : Canada : Quebec : Montreal Canada : Ontario : Mississauga Canada : Ontario : Ottawa Canada : Ontario : Toronto Canada : Quebec : Verdun
Work Arrangement : Hybrid
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