Senior Manager, Program Management

Req Id : 414532

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we're revolutionizing how Canadians communicate.

If you're ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.

Summary

Reporting to the Bell Business Markets Transformation & Delivery Director, the Senior Program Manager will be responsible for end-to-end leadership and flawless execution of projects in the Managed Services, Security, Contact Centre and Cloud domains.

Examples of projects include digital transformation, new tool introduction, solution and / or process enhancements, governance, new product introduction and non-standard complex solutions in order to drive growth, optimization and provide exceptional customer service.

The successful candidate will possess strong project management skills, cross-functional leadership and a passion for coaching and talent development.

Key Responsibilities

• Overall program management of capital funded projects, strategic projects, governance and local initiatives
• Define program roadmap in alignment with Bell's strategic imperatives, including elaboration of business cases and budget management
• Preparation & facilitation of internal and executive presentations and team meetings related to program, roadmaps, and projects including strategic vision
• Work closely with senior resources in other departments to define high level project scope
• Accountable for change management strategy for projects in the program and mindful about scope creep
• Establish project governance and ensures adherence by team members
• Provide strategies to address project complexities and guide the project team mainly composed of project managers during the implementation phases
• Ensure the effective alignment, integration and control of the program's projects
• Proactively assess and respond to risks spanning multiple components of the program

Critical Qualifications

• University degree in a related field or equivalent experience
• 5+ years of Program Management experience
• 5+ years of experience in a technical environment
• 2+ years of experience in employees management
• Exceptional writing and communication skills in English
• Strong presentation skills (i.e. peers, team members, executives, and clients)
• Ability to lead teams effectively by maximizing each team member's abilities and skills
• Strong leadership and interpersonal skills
• Strong steering, negotiation and risk management skills
• Must be proficient in Project Management tools, Word, Excel and PowerPoint
• Advanced efficiency in working in a virtual environment
• Good knowledge of the Project Management Institute's approach to Project and Program Management and demonstrated successful completion of an advanced Program Management course

Preferred Qualifications

• In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
• Previous exposure and understanding of Business Systems and Architecture
• Strong understanding and experience with governance and change management principles
• Business acumen in the customer experience area (Sales, Presales, Operations, Managed Services (MS), Professional Services (PS), Service Assurance (SA), etc.)
• Experience in the telecommunications and / or IT industry
• PgMP Designation or equivalent
• Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec
• Experience in IT, transformation and / or new product introduction projects

LI-SS1

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information :

Position Type : Management

Job Status : Regular - Full Time

Job Location : Canada : Quebec : Montreal Canada : Ontario : Mississauga Canada : Ontario : Ottawa Canada : Ontario : Toronto Canada : Quebec : Verdun

Work Arrangement : Hybrid