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Senior Manager, Program Management

Senior Manager, Program Management

BellMontreal, QC
Il y a plus de 30 jours
Salaire
34,95 $CA –59,94 $CA par heure
Description de poste

Req Id : 414532

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we're revolutionizing how Canadians communicate.

If you're ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.

Summary

Reporting to the Bell Business Markets Transformation & Delivery Director, the Senior Program Manager will be responsible for end-to-end leadership and flawless execution of projects in the Managed Services, Security, Contact Centre and Cloud domains. Examples of projects include digital transformation, new tool introduction, solution and / or process enhancements, governance, new product introduction and non-standard complex solutions in order to drive growth, optimization and provide exceptional customer service.

The successful candidate will possess strong project management skills, cross-functional leadership and a passion for coaching and talent development.

Key Responsibilities

  • Overall program management of capital funded projects, strategic projects, governance and local initiatives
  • Define program roadmap in alignment with Bell's strategic imperatives, including elaboration of business cases and budget management
  • Preparation & facilitation of internal and executive presentations and team meetings related to program, roadmaps, and projects including strategic vision
  • Work closely with senior resources in other departments to define high level project scope
  • Accountable for change management strategy for projects in the program and mindful about scope creep
  • Establish project governance and ensures adherence by team members
  • Provide strategies to address project complexities and guide the project team mainly composed of project managers during the implementation phases
  • Ensure the effective alignment, integration and control of the program's projects
  • Proactively assess and respond to risks spanning multiple components of the program

Critical Qualifications

  • University degree in a related field or equivalent experience
  • 5+ years of Program Management experience
  • 5+ years of experience in a technical environment
  • 2+ years of experience in employees management
  • Exceptional writing and communication skills in English
  • Strong presentation skills (i.e. peers, team members, executives, and clients)
  • Ability to lead teams effectively by maximizing each team member's abilities and skills
  • Strong leadership and interpersonal skills
  • Strong steering, negotiation and risk management skills
  • Must be proficient in Project Management tools, Word, Excel and PowerPoint
  • Advanced efficiency in working in a virtual environment
  • Good knowledge of the Project Management Institute's approach to Project and Program Management and demonstrated successful completion of an advanced Program Management course

    • Preferred Qualifications

  • In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
  • Previous exposure and understanding of Business Systems and Architecture
  • Strong understanding and experience with governance and change management principles
  • Business acumen in the customer experience area (Sales, Presales, Operations, Managed Services (MS), Professional Services (PS), Service Assurance (SA), etc.)
  • Experience in the telecommunications and / or IT industry
  • PgMP Designation or equivalent
  • Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec
  • Experience in IT, transformation and / or new product introduction projects

    • LI-SS1

    EmployeeReferralProgram

    Adequate knowledge of French is required for positions in Quebec.

    Additional Information :

    Position Type : Management

    Job Status : Regular - Full Time

    Job Location : Canada : Quebec : Montreal || Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Verdun

    Work Arrangement : Hybrid