Technical Specialist

Description

Job Title : Color & Technical Support Specialist

Classification : Exempt

Reports to : Color & Technical Support Manager

Location : CA - Pointe Claire or PA - Exton

Job Summary :

The Color & Technical Support Specialist is responsible for providing expertise and assistance related to color matching and technical support for Axalta products.

This role involves collaborating with various teams to ensure accurate color assistance, troubleshooting technical issues with application of Axalta products in our customer base, and delivering exceptional customer support.

Key Responsibilities

Color Support :

• Provide Vindicator, Cross Competitor information, LAB crossovers, cross to a different quality, chip match older colors into current paint lines, this involves in emailing, reading or faxing formulas to customers.
• Provide color tool assistance on fan decks, color selectors, tint chart info.
• Enter complaints in Salesforce for the following : Fan decks chips that do match the spray out. Order special colors or pigment for color codes we do not have commercially available flakes and toners.
• Notify Color Marketing regarding ColorNet or Mobius on improvements needed so these issues can be resolved.
• Provide guidance on color correction techniques and best practices to achieve desired results.
• Interactions with customers are entered into Salesforce.

Technical Support :

• Serve as the primary point of contact for technical inquiries and issues related Axalta product offerings.
• Assist customers with all aspects of actual product usage within all product lines within Axalta.
• Product selection for their job, how to mix and properly apply products per the TDS. Cover all aspects of support for etch primers, filling primers, sealers, basecoat, single stage and clearcoat.

The substrate could be plastic, metal, galvanized steel, or aluminum.

Customer Assistance :

• Offer expert guidance and support to customers regarding color and technical.
• Address inquiries via various channels, including phone, email, chat and text.

Quality Assurance :

• Identify areas for improvement in color and technical workflows and recommend solutions to enhance efficiency and accuracy.
• Collaborate with cross-functional teams to implement quality assurance measures and address any discrepancies.

Documentation and Training :

• Stay updated on emerging technologies and industry trends and in our current product offering and technical procedures.
• Provide insights to improve our knowledge articles.

Qualifications :

Previous Collision Repair or Paint Distributor positions preferred.

Strong technical aptitude and troubleshooting skills, with the ability to diagnose and resolve customer issues.

Excellent communication and interpersonal skills, with the ability to effectively convey technical and color information to both technical and non-technical audiences.

Detail-oriented mindset with a focus on quality assurance and continuous improvement.

Ability to work independently and collaboratively in a fast-paced environment.

French and English.

Preferred Qualifications :

Previous experience in customer support or technical service roles.

Our Company :

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals and add dimension and beauty with colorful finishes.

We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

Axalta operates its business in two segments : Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific.

Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year.

We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.