Market Operations Specialist, Derivatives, Technical Help Desk

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets.

United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress.

Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

Now Hiring - Market Operations Specialist, Derivatives, Technical Help Desk

The Market Operations Specialist, Derivatives, is responsible for providing business critical customer service to Equity and Derivative Trading and Market Data customers of the TMX Group.

The team provides both Business and Technical Support, through support center in Montreal.

This position will be primarily responsible for overseeing and delivering technology driven initiatives. We also support business changes, providing End User QA Testing, and supporting clients with application certification.

We are seeking a full-time team member to join our growing all-star team. The team is Business Critical, with team members in the heart of Montreal and Toronto's financial districts.

The successful candidate will work full-time from our state-of-the-art Montreal office, located in the new Deloitte Tower, adjacent to the Bell Centre.

You'll be joining our Market Operations team, providing customer support for our Derivatives trading and market data lines of business.

The role will primarily cover North American markets trading hours. The candidate has to be available from 7 : 30am until 6 : 30pm During periods of absence (vacation, sick / personal days) team members from other shifts will cover the overnight shifts.

Our team's regular schedule is from Sunday evening (7 : 00 p.m. ET and ends Friday evening (5 : 30 p.m. ET).

The successful applicant will play a key role in supporting existing clients and shaping the future of our client base as a contributor to all technology and trading business initiatives.

In addition to providing Level One and Level Two support, the team also support clients with application certification and performing End User QA testing.

Our clients are Direct Market Access Vendors, Canadian and Foreign Approved Participants, Participating Organizations, and Market Data Vendors.

How the Market Operations Specialist contributes at TMX?

Provide consistently high level customer focused service and act as a positive ambassador for TMX Group

Provide on-going recommendations for process improvement for the team's work practices

Coordinate customer communications with other teams as required

Gather market intelligence and engage product management with new development ideas

Monitor the activity of industry competitors in the territory and summarize to management with recommendations for action.

Skills and Experience :

3-5 years of industry experience

Understand market operations, industry economics and customer business

Knowledge of Derivative and Equity markets

Excellent communication and presentation skills

Collaborative team player who can work effectively with the business development and technology teams

Ability to work in a fast paced, open environment, with results driven customer

Bilingual, French and English, spoken and written.

Nice to Have(s) :

Knowledge of Google for work.

Understanding of network fundamentals & IT components / concepts, including Netscout and Wireshark for level one triage

In the market for

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world's most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth.

As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger "we".

Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate.

We provide accommodations for applicants and employees who require it.