Technical specialist Jobs in Montreal qc
Last updated: 1 day ago
![Technical Support Specialist [Canada only]](https://cdn-dynamic.talent.com/ajax/img/get-logo.php?empcode=jazzhr-ats&empname=Velixo)
- Promoted
Technical Support Specialist - Bilingual FrenchEnglish
HornetsecurityMontreal, Quebec, CanadaTechnical Support Specialist
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HornetsecurityMontreal, Quebec, Canada30+ days ago
Salary
CA$28.00 hourly
Job type
- Full-time
Job descriptionYou have excellent logical analytical and problemsolving skills. You possess good customer etiquette and the ability to manage high profile customers well under pressure. You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer netstat etc. You have a good understanding of basic networking protocols. You are fluent in English and French any other language is a plus. You are a quick learner and selfstarter. You have knowledge / experience with HyperV and / or VMware virtualization platforms. You have previous experience in network / system administration. You have a deep understanding of the Windows Server operating system (file system registry memory model security model process model). You have knowledge / experience with Microsoft VSS. Free space for innovation and independent action in a fastgrowing international company. Personal and professional development opportunities. Short decision paths and flat hierarchies in an open work atmosphere. HomeOffice Option and flexible working hours. Additional Sick Leave & Public Holidays. Collective Insurance Plan. Way to Work Goodie. BeActive Bonus well keep you healthy with an allowance to your membership in fitness and sports clubs. Temporary Employee Exchange Program we provide the ability for you to work at our global office locations and explore the world (e.g. Malta Madrid Berlin Washington D.C.). Team events and regular global update meetings. Your Resume ( in English ) or LinkedIn profile Your earliest starting date and your salary expectations
We are looking for a Technical Support Specialist to join our team in Montral (Quebec H2G 2J6) . This is a fulltime position (40 hours per week) with an immediate start date.
Tasks
- You will diagnose and resolve our corporate clients technical issues over the telephone email and online chat in the areas of system configurations product functionality and bugs / enhancements.
- You build personal customer relationships and focus on offering an awesome customer experience.
- You escalate issues to our development team and coordinate such issues until they are solved.
- You convey customer feedback to product development staff.
- You keep customers informed on how and when issues are resolved.
- You interact with other teams to provide comprehensive and highquality support.
- You help in user education.
- You work in a 24 / 7 shift system with great planning reliability. Depending on the shift there are attractive bonuses and compensation days.
Requirements
Bonus Skills :
Benefits
Do you want to help shape the future of Cyber Security Then apply now with :