Technical LiveOps Specialist

Reporting to the Lead Technical Product Owner, you will be part of a small team of 3 based in Montreal.

On this role, you will be responsible for configuring live game features and monetization on a brand new game. You will be an integral part of the release process of new versions of the game application, ensuring that the rollout plan is prepared and followed.

This is the opportunity for you to be part of a small and friendly team, inside an experienced R&D department. This role comes with great opportunities to learn best practices in the industry.

This is also a chance to work on a very important IP (intellectual property), to work with cool tools, and influence the development of internal tools in order to increase efficiency.

What You'll Do

Configure and tweak live features based on Product and Game Design requirements.

Meet with multiple people from Development, Art, Game Design and Product teams to build a process to bring new features to test and production environments.

Use problem-solving skills to try to find the source of issues that live users are experiencing, with the help of developers and QA testers.

Find new and innovative ways to automate some manual and repetitive tasks.

What We're Looking For

Experience with LiveOps (CRM) management , or QA in a relevant industry (F2P mobile games ideally).

Understanding of client / server applications

Understanding of release management

Experience with Jira or a similar project management tool

Experience with JSON, XML or equivalent,

Basic experience with Excel or Sheets

Understanding of Market Testing processes : A / B testing, Market Segmentation, Feature rollout strategy

Nice-to-have :

Experience with data analysis

Understanding of slot machines

Scripting experience (python, javascript, etc.)

Understanding of API systems

Experience with tools like : Postman, Swagger, Charles

Required Soft Skills :

Detail oriented with a focus on delivering results.

Resourceful and able to take initiative.

You have great interpersonal skills and are able to communicate effectively with your team members and other teams across the business.

You have an analytical and inquisitive mind.

Why Product Madness ?

You will be joining a global powerhouse where you will be part of a world-class talented team that creates remarkable hit games such as Heart of Vegas, Lightning Link, Cashman Casino, Mighty Fu, and Big Fish Casino. The success of these titles has led to over 400 million downloads and more than 50 million active users. But there is no stopping us there, we also have a new games team that is working on bringing new hit games to the market. Product Madness is an Aristocrat Technologies company within its digital games division of Pixel United.

Outstanding growth has seen us build Product Madness to more than 800 team members and counting, you can join one of our seven global talent hubs including London, USA, Canada, Spain, Poland, Ukraine & Israel.

You will be part of a company that is not only Mad about games but Mad about our people. Living by our value of people first, you will feel this firsthand from the moment you step into one of our fantastic studios. This is made possible by our amazing studio experience team who help make Product Madness such a fun place to work. Be it arranging endless snacks, weekly breakfasts & lunches, lavish Christmas & summer parties, happy hour drinks, social get-togethers and so much more.

So what is stopping you from coming and joining the Madness?

Benefits :

Flexibility : Flexible working schedules & Hybrid mode (2 days / week in office)

Health Benefits : Health care coverage on your first day of employment with competitive plans and virtual Health care offered

Wellbeing : Employee Assistance Program (EAP) + Wellness spending account (500$)

Time Off : 3 weeks + 4 floating days + 7 personal / sick days + Christmas shutdown

Financial Benefits : 100% match up to 4% on Group RRSPs + SuperShare eligibility where for every 2 Aristocrat Technologies (ATI) shares you buy, up to the set maximum, you will receive 1 for free

Team Member Assistance Fund : Up to $1,000 annually in financial support if you fall on hard times and need financial assistance

Commuting allowance (public transport or parking expense)

Free lunch + happy hours in the office

Access to LinkedIn Learning

Fun monthly team building events

• Many More !

Travel Expectations

None