Job Description
Accounts Receivable Representative - Financial Services
Permanent Full - Time
As an integral role under the Finance department, the Accounts Receivable Representative will work in support of and in collaboration with the Patient Accounts Team to provide exceptional service to patients and their families as it relates to financial matters.
Accounts Receivable representative role will include but is not limited to reviewing all assigned accounts from billing until payment, mailing out all bills and claims daily, interviewing patients to set up billing contracts, receiving payment from patients and to post to their account, process OHIP / WSIB payments or adjustments, respond to customer inquiries, determine accounts to be sent to collections, prepare weekly interim billing letters, and any other duties as assigned by the Manager, Accounts Receivable & Patient Accounts.
This role will also provide support to internal stakeholders in meeting their budget goals through the generation of patient revenues.
What must you have?
College Diploma in Accounting or business-related Degree
What else do you bring?
- Superb customer service skills
- Excellent organizational and interpersonal skills
- Ability to communicate effectively both verbally and in writing with all stakeholders
- Detail oriented, proficient and accurate data entry skills
- Excellent problem solving skills
- Ability to work in a deadline driven environment
- Ability to make sound decisions when dealing wth patients or outside agencies
- Ability to work independantly and in a team enviroment
- Proven attendance record
- Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all
- Effectively uses empathy, patient and discretion in interactions with patients and demonstrates behaviors consistent with Mackenzie Health’s commitment to caring
- Models behaviour that is aligned with the values of Mackenzie Health excellence, leadership and empathy
- Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment
Preferably, your profile also includes :
- Experience in a hospital environment
- One year of experience in Accounts Receivable
- Experience with processing OHIP claims
- Additional accounting courses
- You may be required to work at any site of Mackenzie Health
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