Role : Customer Service Representative
Location : Canada - Remote
On this project, you will be providing frontline customer service and support for internet customers. You will be answering questions related to billing, hardware and software updates, product information, new service setup, and service features.
In addition to this, you will be providing baseline technical support and assisting customers with troubleshooting steps for any basic technical issues they may experience.
You will be primarily providing support via incoming calls but may be asked to work chats or emails in the future on an as-needed basis.
What you will do :
- Responding to calls from customers who have questions regarding phone service, billing, account information, password resets, etc.
- Responding to chat or email queries from customers with account or technical related questions as needed.
- Documenting customer issues in the client system and updating customer information.
- Following outlines processes to resolve customer technical issues, or complaints, in a timely manner.
- Additional duties as needed, to be discussed during your interview.
To Qualify :
- You must have a high school diploma or equivalent.
- 1 year call center experience preferred.
- We will pay you to complete online training, but you must commit to attending 100%, no missed time
- Be able to complete and pass a background check
TECHNICAL REQUIREMENTS :
- Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
- All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed)
- Must have reliable high-speed internet
- 20MB download minimum
- 10MB upload minimum
- DSL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service), Cannot use a VPN
- For this position, a wired USB headset with built-in microphone and noise cancellation is required.
Customer Support Representative
On this project, you will be providing frontline customer service and support for internet customers. Role: Customer Service Representative. In addition to this, you will be providing baseline technical support and assisting customers with troubleshooting steps for any basic technical issues they ma...
Customer Support Representative
We are seeking a motivated and customer-focused individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be the first point of contact for our customers, providing assistance and ensuring their inquiries and concerns are addressed promptly and ...
Customer Service/Tech Support Representative - Work from home (must work in the office two days a month)
Our client, located in downtown Toronto, is currently looking for a Customer Service/Tech Support Representative to add to their growing team. What's in it for you: Work from home (must work in the office two days a month)Excellent compensation package with benefits Professional working environme...
Customer Support Representative
Team Leadership: Prepare for and manage the transition to a full customer support team as the platform grows, including hiring and training new support representatives. We're seeking a proactive and dedicated Customer Support Manager to help establish and implement our support operations during the ...
Customer Service And Sales Support Representative
Core Responsibilities: Respond to customer inquiries via phone, email, and chat Resolve customer complaints and concerns in a timely and professional manner Provide product information and solutions to customers Support the sales team with lead generation, data entry, and sales research Maintain acc...
Bell Kiosk Customer Support Representative
Bell Kiosk Customer Support Representative. So, are you the next Bell Kiosk Customer Support Representative?. We are seeking a dedicated and enthusiastic In-Office Team Support Representative to join our team. In this role, you will assist Bell Kiosk agents by taking phone calls and helping to final...
Bilingual Portuguese Customer Service/Tech Support Representative (afternoon shift) - Toronto
Our client, located in downtown Toronto, is currently looking for a Bilingual Portuguese Customer Service/Tech Support Representative (afternoon shift) to add to their growing team. What's in it for you: Excellent compensation package with benefits Nice working environment TTC accessible Opportu...
Customer Support Representative- Insurance
Job summary This position provides first point of contact for customer service support to members, responding to daily queries and requests, and handle the investigation and resolution of escalations. Solid foundation in life, disability and medical group and individual insurance with customer servi...
Bilingual Portuguese Customer Service/Tech Support Representative (overnight shift) - Toronto
Our client, located in downtown Toronto, is currently looking for a Bilingual Portuguese Customer Service/Tech Support Representative (overnight shift) to add to their growing team. What's in it for you: Excellent compensation package with benefits Nice working environment TTC accessible Opp...
Customer Support Representative
As a CMiC Customer Support Representative (Account Manager) within our Support department, you will be the first point of contact to serve assigned clients’ technical support needs. Previous industry experience with Construction, Tech Support or Customer Service exposure is an asset. Manage day-to-d...