Job Description
Job Description
- Job Title : * Customer Support Representative
- Location : * Toronto, ON
- Company : * Veksler. Inc
- Job Type : * Full-Time
- About Us : *
Veksler Inc. is a leading wellness company dedicated to providing exceptional products andservices to our customers. We pride ourselves on our commitment to excellence and our dedication to customer satisfaction.
Job Overview : *
We are seeking a motivated and customer-focused individual to join our team as a Customer Support Representative. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping others.
As a Customer Support Representative, you will be the first point of contact for our customers, providing assistance and ensuring their inquiries and concerns are addressed promptly and effectively.
- Key Responsibilities : *
- Respond to customer inquiries via email, and live chat in a timely and professional manner.
- Provide accurate information about our products and services.
- Resolve customer issues and complaints with patience and empathy.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with other team members to ensure consistent and efficient service delivery.
- Identify and escalate priority issues to the appropriate department.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Contribute to the development and improvement of our customer service procedures and policies.
- Qualifications : *
- High school diploma or equivalent; a bachelor’s degree is a plus.
- Proven experience in a customer support role or similar position.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Proficient in using customer support software, CRM systems, and Microsoft Office Suite.
- Ability to handle stressful situations and remain calm under pressure.
- Flexibility to work various shifts, including evenings, weekends, and holidays if required.
- What We Offer : *
- Competitive salary and benefits package.
- Comprehensive training and ongoing support.
- Opportunities for career growth and advancement.
- A positive and inclusive work environment.
- Employee discounts on our products and services.
- How to Apply : *
If you are passionate about providing exceptional customer service and want to be part of a dynamic team, we would love to hear from you! Please submit your resume and a cover letter explaining why you are the perfect fit for this role.
Veksler Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.*
Job Type : Full-time
Education : Secondary School (College Diploma or equivalent preferred)
Experience : Customer service : 1 year (preferred)
Work Location : Hybrid remote in Toronto, ON M5A 0C5
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