RQ07541 - Solutions Designer - CRM - Senior

Responsibilities :

Undertakes the design of hosting technology solutions based on the client s service specifications standards policies best practices and cost models in order to meet client CRM application business requirement and project / initiative deliverables.

General Skills :

• Knowledge of CRM applications operating systems environments database technologies programming languages and communication protocols.
• Knowledge of related best practices OPS directory / messaging standards standard facilities architecture management facility service delivery processes infrastructures policies procedures and direction cost models and procurement processes.
• Ability to gather client business requirements; corporate I&IT information mandates client information technology strategic plans environment and standards
• Ability to participate in the development of solutions and provide advice on short / long term CRM solution service development activities.
• Knowledge of leading edge technologies design criteria security and recovery procedures preparation of technical specifications for installation testing and performance of integrated multiservices systems;

assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.

• Experience planning migrating implementing and sustaining large complex system development projects
• Knowledge of technology developments trends and new products to evaluated application to client short and long term technology requirements.
• Basic knowledge of project management methodology (e.g. PMBOK) analytical tools and processes.
• Conceptual and analytical skills to assess and evaluate client needs and conduct cost / benefit analyses for new technology requirements in planning and designing solutions.
• Experience designing and developing large complex CRM applications
• Experience with systems evaluation to assess conditions technical performance and capacity of existing systems and determine need and feasibility of expansion renovation or replacement.
• Excellent analytical problemsolving and decisionmaking skills verbal and written communication skills interpersonal skills and negotiation skills teamwork skills
• A team player with a track record for meeting deadlines

Desirable Skills :

• Able to quickly integrate new concepts and easily understand business needs
• Evaluating which Salesforce components and other technology products and frameworks to use based on cost benefit analysis risk management and market research.
• Experience with building Salesforce solutions based on user stories and low level designs
• Adhere to defined coding standards and develop wellstructured maintainable and easy to understand code
• Strong experience delivering products in Agile / Scrum mode.
• Map Salesforce capabilities features and best practices against business and technical requirements by performing fitgap analysis against Salesforce cloud service community available tools available within AppExchange and Salesforce Platform
• Design develop implement configure maintain administer and integrate solutions on Salesforce Lightning Cloud platform (LWC)
• Handson knowledge of Apex lightning VisualForce Salesforce APIs data loaders SOQL SOSL and web services

Requirements

Experience and Skill Set Requirements :

Must Haves :

• 5 years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code
• Certified Salesforce Platform Developer I or equivalent experience
• Salesforce Certified OmniStudio Developer
• Salesforce Certified Experience Cloud Consultant
• Salesforce Certified Administrator

Skill Set Requirements :

Salesforce Experience :

• 5 years experience (including recent experience) solutioning and handson configuring in Salesforce
• Salesforce Certified Platform Developer I
• Salesforce Certified OmniStudio Developer
• Salesforce Certified Experience Cloud Consultant
• Salesforce Certified Administrator

Design Analysis Development and Configuration :

• Demonstrated experience supporting developing maintaining and configurating Salesforce solutions
• Handson experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments
• Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms
• Demonstrated experience designing and supporting the development of prototypes and proof of concepts
• Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects / incidents resolve issues
• Demonstrated experience documenting build books working with staff on actual implementation document performance measures of the new environments
• Experience conducting fit / gap analysis between highlevel requirements and Salesforce Public Sector capabilities
• Experience conducting diagnostics and determining methods to help incident management
• Experience implementing AODA compliant solutions

Communication and Documentation :

• Excellent analytical problem solving and decisionmaking skills
• Excellent communication skills both written and verbal
• Experience reporting progress on deliverables to team project leads and management including proactively raising risks / issues with migrations
• Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete
• Experience documenting processes and technical designs and updating build books
• Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process
• Experience providing estimates for proposed features / enhancements and review the estimates from other team members for completeness and accuracy

Agile Experience :

• Experience with Agile scrum methodologies
• Demonstrated experience with agile sprint management bug tracking and testing life cycle management using Azure DevOps
• Thorough understanding of SDLC specifically DEV processes in agile development environments

Public Sector Experience :

• Previous experience working in Government or Public Sector organizations
• Experience and Skill Set Requirements : Must Haves : 5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code Certified Salesforce Platform Developer I or equivalent experience Salesforce Certified OmniStudio Developer Salesforce Certified Experience Cloud Consultant Salesforce Certified Administrator Skill Set Requirements : Salesforce Experience : 5+ years experience (including recent experience) solutioning and hands-on configuring in Salesforce Salesforce Certified Platform Developer I Salesforce Certified OmniStudio Developer Salesforce Certified Experience Cloud Consultant Salesforce Certified Administrator Design, Analysis, Development and Configuration : Demonstrated experience supporting, developing, maintaining, and configurating Salesforce solutions Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms Demonstrated experience designing and supporting the development of prototypes and proof of concepts Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects / incidents resolve issues Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments Experience conducting fit / gap analysis between high-level requirements and Salesforce Public Sector capabilities Experience conducting diagnostics and determining methods to help incident management Experience implementing AODA compliant solutions Communication and Documentation : Excellent analytical, problem solving and decision-making skills Excellent communication skills, both written and verbal Experience reporting progress on deliverables to team, project leads and management, including proactively raising risks / issues with migrations Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete Experience documenting processes and technical designs and updating build books Experience engaging with project team to develop techniques to expedite implementation;

works closely with Project Manager and lead architect and participate in the planning and design process Experience providing estimates for proposed features / enhancements and review the estimates from other team members for completeness and accuracy Agile Experience : Experience with Agile scrum methodologies Demonstrated experience with agile sprint management, bug tracking and testing life cycle management using Azure DevOps Thorough understanding of SDLC, specifically DEV processes in agile development environments Public Sector Experience : Previous experience working in Government or Public Sector organizations