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Triage and Early Intervention Officer - Children & Young People

Victim Support is proud to have been commissioned to provide an Affected by Crime (ABC) service across Humberside which will provide a single point of contact for victims of all crime, whether or not they have reported to the police, to receive support and information.

The ABC service will be a valuable point of contact for anyone affected by crime at any time to contact and receive help, support and information. It will be a busy and fast paced hub, receiving calls of a varying nature from a variety of people.

We have an opportunity available to work within the Humberside ABC service and are looking for a dedicated, empathetic and passionate individual to join and enhance our team.

The role of Triage and Early Intervention Officer - Children and Young People (TEIO-CYP) is a fast paced one which requires the post holder to answer incoming calls and make outgoing calls to victims of crime and those accessing the Affected by Crime (ABC) service in Humberside. As the TEIO-CYP worker, you will work primarily with children and young people and / or their parent or guardian, however the role will also support adult service users.

The role will include calls to and from individuals, as well as the administration of cases on the case management system, needs assessing and providing early intervention support.

County / Borough Humberside Office location Hull, HU9 1ND / Hybrid Full time / Part time Part time Hours per week 30 Work schedule Monday, Tuesday, Wednesday, Thursday on a weekly team rota to provide cover for the Affected by Crime (ABC) service opening times of 8am-6pm Basic Salary £19,176.00 per annum (FTE £23,970 per annum) Contract type Permanent DBS required? Yes Police vetting required? Yes Closing Date 14 / 11 / 2024 Ref No 5842

What we offer :

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including :

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• 500 bonus paid on successful completion of probationary period (pro-rata for part time roles).
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role :

This role will be to primarily focus on children and young people or their parents / guardians contacting, or being referred to, the service. This will include making outgoing calls, carrying out needs assessments and, on occasion, providing early intervention support.

You will be one of the primary contacts for the ABC service across Humberside and will be the face of the service.

The role is both office and home based, and as a TEIO-CYP, you will;

You will be a confident, compassionate and empathic person who can work well under pressure. You will be speaking to people who may be upset, angry or in emotional difficulties and will need to be composed, empathic and be able to quickly assess situations.

You will have some experience and an interest in working directly and indirectly with young people who have been affected by trauma.

You will be confident in using your IT skills to work on a case management system, access phone and online systems, email and Microsoft Office programmes.