Team Coordinator

Job Description

Job Description

Gas Bar Team Coordinator

Reference ID# CMS 159

Employment Type : FT

Number of Positions : 1

Location : 7107 138 Street, Surrey, BC

The Role

Gas Bar Team Coordinators are responsible for ensuring the safe and courteous operation of the Gas Bar. Primary responsibilities are described below.

Responsibilities also include all tasks assigned to the Service Champions.

The Team Coordinator is a Gas Bar attendant that is designated by the Gas Bar Operator to act on his / her behalf when unavailable.

Responsibilities

Customer Service

• Providing consistent Superior Customer Service to everyone who visits the Gas Bar.
• Responding to questions and suggestions from customers and employees.

Inventory Control

Ensuring that gasoline inventory control procedures are carried out and those records are maintained as required

Incident Response

• Ensuring that all incidents and accidents are reported promptly to appropriate personnel, including : product shortages, health and safety incidents, and environmental incidents.
• Ensuring proper incident handling.

Gasoline Pricing

• Confirming pump and sign price accuracy.
• Reporting competition price changes to appropriate personnel and changing prices in accordance with the pricing guidelines.
• Promptly changing pricing upon request from District Manager.
• Conducting competitive pricing surveys for gasoline and obtaining approval from District Manager for any price changes necessary during a retail price war.

Site Condition

• Confirming mandatory site safety and fire protection equipment is in place and operating properly (first aid kit, fire extinguishers and spill kit).
• Confirming that mandatory signage is in place and is legible
• Confirming that site is kept neat, clean, and well-stocked
• Reporting maintenance and / or upgrade requirements promptly to the Fuel Operations and District Manager.
• Completing daily inspection of site and following up on any identified deficiencies.

Security

• Ensuring CCTV operation.
• Maintaining tank locks.
• Maintaining canopy light timer.
• Ensuring Manager Override Card and Supervisor Card are kept in a secure location.

Scheduling

Managing staff schedule.

Kiosk

• Ensuring all price tickets for items sold from the kiosk are accurate.
• Ordering replenishment stock of items sold from the kiosk.
• Retrieving replenishment items from the parent store.

Financial

• Ensuring proper cash handling and reporting procedures are adhered to.
• Communicating Drive Offs to District Manager and Security.

Environmental

• Ensuring all appropriate environmental documentation is up-to-date.
• Confirming that (where required) tank registration certificates are posted.
• Responding to incidents in accordance with procedures described elsewhere in this manual.

Health and Safety

Provide commitment and support in the development and maintenance of the Health and Safety program.

Fuel Delivery

• Following procedures for accepting fuel.
• Ensuring proper Bill of Lading reconciliation procedures are adhered to.

Staff Appearance and Grooming

• Ensure all site staff wears approved uniform.
• Ensure all site staff are neat and clean in appearance.

Operations

• Completing daily and monthly checklist.
• Completing all daily / weekly and monthly reconciliation

Skills and Requirements

CMS requires Operators to bring excellent customer service skills to ensure the highest quality experience for everyone.

• Applicants must possess 5 years’ experience in the retail, convenience or the fueling industry.
• Applicants holding a Business Management certificate education, is considered an asset.
• All applicants must be fluent operating in a team environment, aligning all behaviours with our Values : Honest Integrity Respect
2 days ago