Workforce analyst Jobs in Kitchener on

Find Your Limitless with Reliance

By joining Reliance as a Customer Service Representative , you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What will you do?

• Learn and grow as an important part of a team that cares about Reliance and its customers.
• Monitor reports on daily and future capacity and communicate with branch management.
• Proactively identify short, medium, and long-term capacity support through internal staffing and contractors, identifying solutions when resources do not match demand.
• Follow up with technicians in the field to ensure we deliver service at the time originally promised to the customer.
• Continuously review and analyze real time environmental impacts (weather, sickness, road closures, etc.) happening in our various geographies and adjusting accordingly.
• Manage workload between in house technicians and external contractors to meet customer demand at the best cost.
• Identify scheduling issues and prepare solutions to meet customers’ needs.
• Identify process improvements to enhance our service offering to our customers.
• Build and maintain strong working relationships with teams across the organization.

What do we offer?

What do you bring?

Why Reliance?

As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

This posting is for an existing vacancy.

We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

#J-18808-Ljbffr