User testing Jobs in Rosemere, QC

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User testing • rosemere qc

Last updated: 1 day ago

Customer Experience Specialist

Linen ChestLaval, Canada

Full-time

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Join Our Team as a Customer Experience Specialist!.Are you passionate about creating exceptional customer experiences? Do you thrive in a fast-paced, collaborative environment where your skills in ...Show moreLast updated: 8 days ago

Promoted

Collègue aux Ventes

JYSK CanadaBoisbriand, QC, ca

Part-time

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Vous recherchez quelque chose de plus qu'un simple emploi? Vous recherchez une communauté, un partenariat, une équipe et une opportunité d'apprendre et d'évoluer dans votre carrière?.En tant que l'...Show moreLast updated: 15 days ago

Gestionnaire opérations entrepôt

Randstad CanadaLaval, Québec, CA

Permanent

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Titre : Gestionnaire des opérations entrepôt.Salaire : 80 000$ - 85 000$ + boni de performance.Distributeur mondial de matériaux, nous recherchons un Gestionnaire des opérations pour le centre de dis...Show moreLast updated: 16 days ago

Cariste

Bedard RessourcesLaval, Laval

Permanent

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Vous cherchez un emploi stimulant ? Vous possédez une carte de cariste valide ? Vous êtes débrouillard, autonome et vous appréciez le travail physique ? Superbe opportunité de carrière pour nos opé...Show moreLast updated: 30+ days ago

Laurence looking for a babysitter or nanny in Terrebonne

SitlyTerrebonne, CA

Full-time +1

Hello!We are a small family with 1 baby full time and a young girl 50 / 50.We are looking for help sometimes to take care mostly of the baby so we can get some stuff done out of the house.We would al...Show moreLast updated: 30+ days ago

Représentants au service à la clientèle

Strata PromotionsLaval, QC, CA

Full-time

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Nos représentants au service à la clientèle sont des experts en communication qui fournissent un service rapide et amical aux clients pour poser des questions, évaluer leurs bes...Show moreLast updated: 8 days ago

Personnel d'événements

Adecco CanadaLaval, Quebec, Canada

CA$19.00 hourly

Full-time +1

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Sous les feux de la rampe, participez à l'aventure sous le grand chapiteau !.Adecco recrute actuellement plusieurs postes temporaires à temps plein en tant que personnel événementiel pour le specta...Show moreLast updated: 1 day ago

Welder - Metal Structure Assembler

SummaTerrebonne, Quebec

Quick Apply

WELDER – METAL STRUCTURE ASSEMBLERKEY FUNCTIONS.Drafting, assembly and welding of wrought metals.Read and interpret welding blueprints, drawings and symbols. QUALIFICATIONS AND APPLICATION CRI...Show moreLast updated: 30+ days ago

Chargé de projets Construction Bâtiment (JC)

Bray, Larouche et AssociésLaval, Quebec, Canada

Permanent

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Chargé de Projet Intermédiaire (Niveau 2 - 5 à 10 ans d'expérience).Coordonner la réalisation complète des projets assignés en collaboration avec divers intervenants tels que les surintendants...Show moreLast updated: 30+ days ago

Électricien Industriel

Solution SFTLaval, QC, CA

Full-time +1

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Vous serez responsable de l’installation, de la réparation et de l’entretien des systèmes électriques au sein de divers établissements. Vous jouerez également un rôle clé dans l’établissement et la ...Show moreLast updated: 30+ days ago

TRIEUR — WAREHOUSE SORTER (15h00 - 20h00)

CB CanadaLaval, Quebec, Canada

Full-time +1

Aucune expérience de travail ? Aucun résumé ? Aucun problème !.Horaire de travail disponible : .Lundi au vendredi de 15h00 a 20h00. Adresse du lieu de travail : 2745 Av.Francis-Hughes, Laval, H7L 3S...Show moreLast updated: 30+ days ago

Conseiller(e) aux ventes, véhicules d'occasion - St-Eustache

Hamel HondaSaint-Eustache, QC, Canada

Full-time +1

Conseiller(e) aux ventes, véhicules d'occasion - St-Eustache.Emploi - Permanent Temps plein -.Horaire : Du lundi au vendredi et le samedi au printemps et à l'automne (Jour et Soir).Passionné(e) par ...Show moreLast updated: 17 days ago

Représentant •e interne aux ventes

Acier TAGBoisbriand, Canada

Full-time

On cherche un(e) Représentant(e) aux ventes internes passionné(e) par les relations humaines et le milieu industriel!.Tu veux faire partie d’une petite équipe dynamique où chaque appel peut faire u...Show moreLast updated: 2 days ago

Promoted

Gérant adjoint

Pantorama 1850Rosemère, QC, Canada

Full-time

Le / La gérant(e) adjoint(e) travaille en collaboration avec le / la gérant(e) du magasin.Il / Elle dirige et oriente l’équipe pour que la boutique atteigne les objectifs et les standards de vente demand...Show moreLast updated: 15 days ago

Ingénieur(e) de mise en route

MabarexLaval, Quebec

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Ingénieur(e) de mise en route.Une entreprise québécoise en croissance;.Une équipe passionnée qui conçoit, réalise et opère des filière...Show moreLast updated: 30+ days ago

Manutentionnaire

Groupe RobertLaval, Canada

Full-time +1

Quick Apply

VOTRE TALENT NOUS MÈNERA À DESTINATION!.Détails du poste de manutentionnaire multi-tâches : .Accessible en transport en commun. .Horaire : lundi au vendredi 6h00 à 14h00.Avantages du poste de manutenti...Show moreLast updated: 30+ days ago

Customer Experience Specialist

Linen ChestLaval, Canada

8 days ago

Job type

Full-time

Quick Apply

Job description

Company Description

Join Our Team as a Customer Experience Specialist!

Are you passionate about creating exceptional customer experiences? Do you thrive in a fast-paced, collaborative environment where your skills in technology, communication, and problem-solving make a real impact? If so, we want you on our team!

As a Customer Experience Specialist , you’ll play a pivotal role in shaping how our customers interact with our brand across digital platforms. From optimizing chatbot operations to managing social media responses, you’ll ensure every touchpoint reflects our commitment to excellence in the retail e-commerce space. This is your chance to make a difference and grow your career in a dynamic and innovative company.

Job Description

What You’ll Do :

1. Chatbot Wizardry :

Keep our chatbot engaging, accurate, and always ready to help by updating workflows and expanding functionality.
Monitor performance metrics and implement improvements based on customer insights.
Collaborate with internal teams to align chatbot features with business goals.

2. Customer Service Platform Champion :

Manage and optimize our customer service platform (e.g., Dixa, Zendesk) for seamless support.

Troubleshoot technical issues and enhance the platform’s usability for the team.

Be the go-to resource for customer service team members needing platform support.

3. Social Media & Online Reputation Guru :

Engage with customers on social media platforms by responding to inquiries and comments promptly and professionally.

Address feedback on review sites like Google, Yelp, and Trustpilot

Escalate complex issues to the appropriate teams and ensure resolutions are achieved.

4. Content Creator Extraordinaire :

Develop and maintain knowledge base articles, chatbot scripts, FAQs, and response templates that align with our brand’s tone.

Keep all content updated to reflect current policies, offerings, and trends.

5. Data-Driven Innovator :

Track key performance metrics for digital platforms and analyze data to identify improvement opportunities.

Provide actionable insights to enhance efficiency, response times, and customer satisfaction.

6. Collaborative Team Player :

Partner with customer service, marketing, and e-commerce teams to ensure digital interactions support broader business goals.

Act as the voice of the customer, sharing feedback to drive service improvements.

Qualifications

What We’re Looking For :

Education :

Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent experience).

Experience :

2-4 years in customer service, digital communication, or e-commerce support roles.

Hands-on experience with customer service platforms and chatbot tools like Dixa, Zendesk or LiveChat.

Skills :

Strong written communication with impeccable attention to detail in both English and French.

Familiarity with social media management tools like Hootsuite or Sprinklr.

Analytical mindset with the ability to interpret data and recommend solutions.

Key Attributes :

Customer-focused, proactive, and always ready to solve problems.

Resourceful, adaptable and eager to embrace new tools and technologies autonomously.

Collaborative spirit with a drive to work across teams and achieve shared goals.

Additional Information

Why Join Us?

Be part of a team that values innovation, collaboration, and exceptional customer experiences.

Opportunity to grow your career in a supportive and dynamic environment.

Play a key role in shaping how customers interact with a leading brand in the e-commerce space.

If you’re ready to make a real impact and take your career to the next level, apply today to become our Customer Experience Specialist . Let’s create amazing customer experiences together