Store associate Jobs in Toronto, ON

Who We Are

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

As part of the New Balance retail team, the full‑time stock associate assists with duties such as processing shipment, driving results and delivering a world class experience for our guests. You will lead by example through New Balance’s Core Competencies.

JOB MISSION

Retail Store Associates (ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.

MAJOR ACCOUNTABILITIES

Provide customer service using proper selling techniques, product knowledge, and the GUEST service model :

• G reet and make customer contact
• U nderstand the customer's needs
• E ducate the customer on product features and benefits
• S olve any customer problems / answer any questions
• T ransact the sale through suggestive selling, multiple selling, and effective closing
• Managing merchandise from receiving to the sales floor, including receiving and unpacking shipments, organizing inventory, and restocking shelves.

Key responsibilities include maintaining accurate inventory, ensuring products are correctly priced and displayed, and keeping the stockroom and sales floor clean and organized. They may also assist customers, conduct inventory counts, and operate equipment like barcode scanners.

REQUIREMENTS FOR SUCCESS

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates. North American office-based associates are expected to come into the office on Wednesdays, with other occasional in-office days for in-person meetings and events as needed. Our offices are fully open and amenities are available across our North American office locations.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and / or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.

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