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Solution architect • victoria bc

Last updated: 3 hours ago

Trenton, Ontario - Help Desk Specialist to support Aircraft Maintenance for a Defence based client

S.i. SystemsVictoria, CA
Full-time

On behalf of our GoC Defence client, S.Systems is searching for ERP Help Desk Specialist .DRMIS Field Service Representative).Provides application and operational support services to the RCAF in su... Show more

Software Developer Apprentice (Vancouver Island residents ONLY)

Plexxis SoftwareLangford, British Columbia, Canada
CA$62,500.00–CA$72,500.00 yearly
Full-time +1

All candidates are required to reside within commuting distance of our Langford/Victoria.Plexxis does not offer remote work opportunities.As part of the Plexxis web development team, you will….You ... Show more

Mechanic

BC TransitVictoria, BC, CA
Full-time

We acknowledge with respect that BC Transit delivers our mission on the ancestral territories of Indigenous Peoples across British Columbia, and their historical relationships with the land continu... Show more

Google Cloud Architect #122

Premier CloudVictoria, British Columbia, Canada, V8Z 2A2
Full-time
Quick Apply

Premier Cloud is a Google Cloud Premier Partner dedicated to helping organizations modernize, collaborate, and scale through the power of cloud technology.Founded in 2001, we deliver cloud consulti... Show more

Senior Functional Lead, ERP

Accounting & FinanceVictoria, British Columbia, Canada
CA$110.00–CA$130.00 daily
Part-time

Senior Functional Lead contract opportunity supporting a British Columbia municipal organizations transition from JD Edwards to the Workday Enterprise Platform.Primarily remote, with periodic trave... Show more

Senior Architect

TalentSphereVictoria, BC, Canada
CA$80,000.00 yearly
Full-time

Salary Range: $80,000 - $95,000.Our client is a well-established architecture practice based in Victoria, recognized for delivering thoughtful, community-focused design across Vancouver Island and ... Show more

Service Technician

Houle Electric LimitedVictoria, BC, CAN
Full-time
Quick Apply

About this roleWe are recruiting for a Service Technician, Controls to join our Burnaby or Victoria office.Here's how your role will strengthen our team.The Service Technician, Controls will be inv... Show more

Bilingual Customer Care Specialist - ISV

WorldlineVictoria, British Columbia, Canada
CA$51,500.00 yearly
Permanent

Bilingual Customer Care Specialist - ISV.We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid.The solutions our people build today power ... Show more

Seasonal Retail Sales Associate, Victoria Bay Centre

Bell CanadaVictoria, BC, CA
Full-time +1

It drives us to innovate, explore, and stay close to what matters to us most.At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experien... Show more

Senior Security Engineer

BCI CorporationVictoria, BC
CA$135,000.00 yearly
Full-time

March 31, 2026, British Columbia Investment Management Corporation (BCI) is the provider of investment management services for British Columbia’s public sector and one of the largest asset managers... Show more

Real Estate Agent

Royal LePage Real EstateVictoria, British Columbia, Canada
Full-time +1

Full-time | Part-time | Commission-based.New Agents, Experienced Agents, or Those Planning to Become Licensed.Grow your real estate career with powerful tools, proven support, and a trusted brand r... Show more

Certified Fire Alarm Technician role

Mircom Group of CompaniesVictoria, British Columbia, Canada
Full-time

ASTTBC Certified Fire Alarm Technician.Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building... Show more

HVAC Service Technician

Aire ServVICTORIA, BC, CA
CA$35.00–CA$50.00 hourly
Full-time

If you’re an experienced HVAC Service Technician and one of your favorite parts is seeing a satisfied customer, we have an immediate opening for an HVAC Technician.This is a customer-facing, reside... Show more

Universal Pro Associate: Part Time - LANGFORD

The Home Depot CanadaVictoria, BC, CA
CA$20.40–CA$22.15 hourly
Part-time

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and ... Show more

Senior Website Project Manager

KanopiVictoria, BC, CA
CA$75,400.00–CA$93,668.00 yearly
Remote
Full-time
Quick Apply

This position is open to applicants in the US and Canada.Kanopi Studios is a Design, Development & Support Agency with a fully distributed team of experts in Drupal & WordPress.Our clients ... Show more

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Trenton, Ontario - Help Desk Specialist to support Aircraft Maintenance for a Defence based client

Trenton, Ontario - Help Desk Specialist to support Aircraft Maintenance for a Defence based client

S.i. SystemsVictoria, CA
30+ days ago
Job type
  • Full-time
Job description

On behalf of our GoC Defence client, S.i. Systems is searching for ERP Help Desk Specialist (DRMIS Field Service Representative) to deliver embedded, front-line SAP/DRMIS support for aircraft maintenance organizations. Provides application and operational support services to the RCAF in support of DRMIS and SAP-based solutions. Responsible for incident management, business requirements development, reporting, documentation, and stakeholder communications in accordance with DND and RCAF procedures.

*On Site in Trenton*

Responsibilities

  • Create, manage, and track Incident Reports (IRs) and Service Requests using SAP Solution Manager (SolMan).
  • Provide Level 2 support including incident analysis, triage, coordination of resolution, and lifecycle validation.
  • Develop business requirements and supporting documentation for incidents and enhancements.
  • Communicate incident status and resolutions to RCAF clientele.
  • Analyze incident trends, report findings to the Technical Authority, and maintain tracking tools.
  • Provide data analysis, reporting, and requirements management using IBM DOORS; coach team members on tool usage.
  • Produce required deliverables and prepare monthly status reports.
  • Maintain version-controlled documentation libraries and comply with DND/RCAF QMS procedures.

Must Have Criteria:

  • Secret Level Federal Clearance
  • Minimum 10 years of experience providing Help Desk / Application Support services in an enterprise environment.
  • Minimum 5 years of experience performing Level 2 support for SAP-based solutions.
  • Demonstrated experience using SAP Solution Manager (SolMan) for incident and service request management.
  • Demonstrated experience in incident analysis, triage, and lifecycle management.
  • Experience producing professional documentation, reports, and status updates.
  • Ability to work in accordance with established DND or government-standard procedures.

Nice to Haves:

  • Experience supporting DRMIS within the Department of National Defence or RCAF environment.
  • 3+ years of hands-on experience with IBM DOORS for requirements management, reporting, and analysis.
  • Experience developing business requirements and supporting artifacts within SAP or enterprise systems.
  • Experience performing trend analysis and providing recommendations to a Technical Authority.
  • Experience coaching or training team members on tools, processes, or systems.
  • Experience supporting SAP modules related to maintenance or logistics (e.g., Plant Maintenance).