Services Jobs in Coquitlam, BC
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Services • coquitlam bc
Last updated: 1 day ago
The Client Services Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.Help b...Show moreLast updated: 30+ days ago
As one of the fastest growing cities in Canada, City of Surrey is a globally recognized leader in building vibrant, sustainable communities through technology and innovation.City of Surrey employee...Show moreLast updated: 1 day ago
BGIS is a leading provider of customized facility management and real estate services.With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the servic...Show moreLast updated: 4 days ago
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.Work must be completed at the physical location.
There is no option to work remotely.Determine type ...Show moreLast updated: 5 days ago
Be among the first 25 applicants.We’re looking for a guest representative.We define this as a friendly, patient and intuitive customer service pro who knows how to maintain a Zen demeanour while th...Show moreLast updated: 24 days ago
Weu2019re looking for a guest representative.We define this as a friendly, patient and intuitive customer service pro who knows how to maintain a Zen demeanour while thriving in a busy work environ...Show moreLast updated: 25 days ago
Work must be completed at the physical location.There is no option to work remotely.Analyze market research data to improve business decisions or activities.
Evaluate an organization’s Internet pres...Show moreLast updated: 5 days ago
Financial Services Administrator.Canadian Armed Forces | Forces armées canadiennes.Be among the first 25 applicants.Financial Services Administrator.
Canadian Armed Forces | Forces armées canadienne...Show moreLast updated: 30+ days ago
We are looking for a dedicated Property Financial and Administration Analyst to join our client's team in Vancouver, British Columbia.
This is a contract position designed to support property and as...Show moreLast updated: 24 days ago
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality...Show moreLast updated: 30+ days ago
BGIS is a leading provider of customized facility management and real estate services.With our combined team of over 6 500 globally we relentlessly focus on enabling innovation through the services...Show moreLast updated: 30+ days ago
LENDING SERVICES LEAD (2 POSITIONS) : .Location : Burnaby, BC (Hybrid).To be considered for this role, applications MUST be submitted online by clicking on 'Apply' below.
BC Housing is a provincial Cro...Show moreLast updated: 30+ days ago
Kim’s BBQ House is located at #15-228 Schoolhouse Street, Coquitlam, BC V3K 6V7.We are currently looking for permanent, full time Food Services Managers.
Types : Full-time, Permanent (various shifts,...Show moreLast updated: 29 days ago
Come join us and help make a difference in the lives of older adults As employees at a Verve Senior Living Retirement Residence, our primary goal is to help each person, have a great day, every day...Show moreLast updated: 8 days ago
Secondary (high) school graduation certificate.Work must be completed at the physical location.There is no option to work remotely.
Analyze budget to boost and maintain the restaurant’s profits.Deve...Show moreLast updated: 5 days ago
Deliver high-quality customer support via live chat and email channels;.Maintain up-to-date knowledge of the company's platform and the broader financial market landscape;.Efficiently manage and re...Show moreLast updated: 9 days ago
This position works in the Facilities Management – Recreation Facilities organizational unit.This is combined technical, operational and building service work performed on an assigned shift in year...Show moreLast updated: 30+ days ago
Retail Banking Sales & Service.Delivers exceptional service to BMO customers and prospects.Identifies customer needs and provides advice and guidance regarding financial solutions that are in t...Show moreLast updated: 13 days ago
Financial Services Representative II.Join to apply for the Financial Services Representative II role at CIBC.We’re building a relationship-oriented bank for the modern world.We need talented, passi...Show moreLast updated: 4 days ago
- Promoted
Client Services Lead
Targeted TalentSurrey, BC, CanadaFull-time
- Promoted
Legislative Services Assistant
The City of SurreySurrey, British Columbia, CanadaFull-time
Print Services Coordinator
BGIS Global Integrated Solutions LimitedBurnaby, Metro Vancouver Regional District, CAFull-time
food services manager
Ek Chai KahaniSurrey, Metro Vancouver Regional District, CAFull-time
Guest Services Representative
Gateway Casinos and Entertainment LimitedNew Westminster, BC, CAFull-time
Guest Services Representative
Gateway Casinos & EntertainmentNew Westminster, BC, CAFull-time
creative services director
Government of CanadaSurrey, Metro Vancouver Regional District, CAFull-time
Financial Services Administrator
Canadian Armed Forces | Forces armées canadiennesSurrey, Metro Vancouver Regional District, CAFull-time +1
Exception Template - Professional Services
Robert HalfBurnaby, BCPermanent +1
Quick Apply
Resident Services Coordinator
Greystar Worldwide, LLCSurrey, Metro Vancouver Regional District, CAFull-time
Print Services Coordinator
BGISBurnaby, British Columbia, CanadaFull-time
Lending Services Lead
BC HousingBurnaby, Metro Vancouver Regional District, CAFull-time
Food Services Managers
Kim's BBQ HouseCoquitlam, Metro Vancouver Regional District, CAFull-time +1
Building Services Manager
Verve Senior LivingNew Westminster, BC, CAFull-time
food services manager
Government of Canada - WesternSurrey, Metro Vancouver Regional District, CAFull-time
Client Services Analyst
BybitBurnaby, Metro Vancouver Regional District, CAFull-time
Arena Services Worker
BurnabyBurnaby, Metro Vancouver Regional District, CAFull-time
Customer Services Representative
Bank of MontrealBurnaby, British Columbia, CanadaPart-time
Financial Services Representative II
CIBCSurrey, Metro Vancouver Regional District, CAFull-time
- Chestermere, AB (from $ 153,592 to $ 300,000 year)
- Smithers, BC (from $ 49,458 to $ 189,881 year)
- Rosetown, SK (from $ 37,343 to $ 188,640 year)
- Stonewall, MB (from $ 50,217 to $ 169,403 year)
- Pincourt, QC (from $ 27,768 to $ 162,026 year)
- Melville, SK (from $ 45,200 to $ 154,216 year)
- Aylmer, ON (from $ 27,983 to $ 153,365 year)
- Greenwood, NS (from $ 37,294 to $ 150,826 year)
- Virden, MB (from $ 75,150 to $ 150,107 year)
- Cobourg, ON (from $ 37,072 to $ 149,432 year)
Client Services Lead
Targeted TalentSurrey, BC, Canada30+ days ago
Job type
- Full-time
Job descriptionBachelor's degree in business, technology or similar At least five years of customer success experience required. At least two years of experience in a supervisory role preferred. At least two years of experience in customer service or customer success in the manufacturing industry Excellent communication and presentation skills Must be personable and enjoy working with people in an entirely customer-facing role Knowledge of project management / delivery methods and tools Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing / tracking systems Experience in the Food & Beverage or Consumer Packaged Goods domain preferred Experience with Salesforce (or other CRM) desired Ability to travel (job requires up to 30% travel) Comfortable working as needed in a remote environment with video-conferencing tools Excellent management and supervisory skills. Excellent verbal and written communication skills. Extensive knowledge of customer service procedures and principles. Organized with attention to detail. Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour. Ability to coach and mentor customer success representatives.
Job Description
Job Description
Job Summary :
The Client Services Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.
Duties / Responsibilities :
- Help build the infrastructure and standard operating procedures for the department
- Help create company guidelines particularly related to quality of service
- Manage the department and ensure the team complies with company guidelines particularly related to quality of service.
- Prepare knowledge-based documents such as summaries and responses to frequently asked questions.
- Hire entry-level customer success employees.
- Train new employees in the company's customer service policies, procedures, and best practices.
- Organize and oversee the schedules and work of the department.
- Conduct performance evaluations that are timely and constructive.
- Handle discipline and termination of employees as needed and in accordance with company policy.
- Monitor or review calls or other correspondence between representatives and customers.
- Ensure that representatives are informed about changes to company products and services.
- Collect data and prepares reports on customer complaints and inquiries.
- Prepare monthly reports summarizing the assigned customer success teams performance.
- Assist with budget preparation for the Customer Success department.
- Perform other related duties as assigned.
Required Skills / Abilities :