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Position Summary
:The Suspension Technician 2 is responsible for the repair of FOX Bicycle suspension, which may be in for routine service or repair of defects under the warranty period This includes:
Ensure timely repair, preferably within 48 hours of receiving the product.
Inspect, clean, and repair Fox, Raceface, Easton & Marzocchi products to factory standards.
Maintain a clean and organized work area.
Advise Service Manager of any new problems seen with products.
Be empowered to question the reason that said Fox product may be in for a Warranty Evaluation.
Position Responsibilities:
Complete tear down and rebuild of FOX, Raceface, Easton & Marzocchi bicycle products.
Clean and inspect all internal and external assemblies for wear or damage.
Contact Service Writer if repair will cost more than original estimate given to the customer.
Ensure proper function and quality standards set by FOX, Raceface, Easton & Marzocchi on all repairs.
Follow all processes and procedures that are in effect for the operation of the department.
Maintain a safe work environment by adhering to all safety regulations within the department.
Specific Knowledge, Skills or Abilities Required:
Ability to use tools properly without damaging products.
Good communication skills to explain in detail mechanical problems with product.
Understand and execute detailed instructions given by Supervisor, Engineers, or Race Technicians.
Ability to read technical drawings/ engineering documents.
Moderate computer skills. Ability to use data base for part searches, etc.
May be asked to travel or participate in FOX, Raceface, Easton & Marzocchi events out in the field.
Ability to work within a very fast paced environment, meet productivity goals, and have fun with a very dynamic team.
Position Qualifications:
Experience:
Previous Bike suspension experience is a plus.
Competencies:
Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority.
Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality.
Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect.
Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.
Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks.
Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees’ development.
Work Environment and Physical Requirements:
May require walking, standing, bending and lifting for long periods of time
Vision abilities required to validate and enter data on computer
.
Compensation Range
$41,981.16 - $57,724.10 CADThe compensation range for this position is specific to the locations listed above and is the range Fox reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.
