Quality manager Jobs in Kitchener, ON

We are seeking a curious and collaborative Quality Engineer who is motivated by emerging technologies and creative problem-solving. You will contribute your ideas, perspective, and technical expertise to new features and digital solutions while helping a supportive team take shared ownership of quality outcomes.

Position Responsibilities:

• Develop and implement quality engineering code that improves the quality, reliability, and maintainability of software products.
• Establish processes and tools to maintain automation scripts and generate timely bug-tracking and quality reports.
• Analyze automated test results, investigate failures, and collaborate with partners to resolve root causes.
• Design test patterns to assess performance, scalability, reliability, and overall solution quality.
• Conduct code and deliverable reviews, identify quality risks, and recommend practical mitigation strategies.
• Promote quality-focused practices throughout the software development lifecycle.
• Document and implement leading practices that support continuous quality assurance improvement.
• Prepare and present formal quality audit reports.
• Define and track product-quality KPIs, including defect density, defect frequency, and first-time pass rate.
• Partner with developers, business analysts, product managers, and other cross-functional team members to identify and resolve quality issues.
• Maintain and communicate new or revised quality standards and technical changes.
• Stay current with front-end and back-end technologies and apply continuous learning to diverse application challenges.
• Participate in peer reviews and knowledge sharing to support continuous learning and improvement.

Required Qualifications:

• 3–5 years of experience as a Quality Engineer.
• Experience in the investment industry or Fundserv or applicable regulatory requirements and regulatory bodies.
• Working knowledge of black-box and white-box testing practices and open-source testing frameworks.
• Experience building test automation and validating end-to-end business use cases.
• API testing.
• Experience developing and executing both manual and automated tests.
• Ability to apply appropriate quality tools and testing techniques to data and machine learning applications.
• Experience implementing or improving quality management system processes using software development lifecycle leading practices.
• Proficiency in developing testing tools and automation scripts.
• Knowledge of cloud fundamentals and experience supporting or testing cloud-based applications.

Preferred Qualifications:

• Experience with test automation frameworks and automated testing practices.
• Experience with data quality, ETL, machine learning model.
• Knowledge of continuous integration and continuous delivery methods.
• Familiarity with DevSecOps practices.
• Experience working in Agile delivery environments.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our distributed team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Base salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our .