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Qa Jobs in Hamilton, ON

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Qa • hamilton on

Last updated: 3 days ago

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
Full-time
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag... Show more

Quality Manufacturing Engineering

LiburdiHamilton, ON, ca
CA$65,000.00 yearly
Full-time

We are currently recruiting someone for the role of .Quality Manufacturing Engineering.Responsible for ensuring product and process non-conformances are addressed through structured CAPA metho... Show more

Java Developer

TransUnion LLCBurlington, Canada
CA$89,000.00 yearly
Full-time

At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions.As a trusted provider of global information solutions, our mission is to hel... Show more

Process Engineer

Cullerton GroupBurlington, ON, CA
Permanent
Quick Apply

Cullerton Group has a new opportunity for a Process Engineer in Burlington, ON.This is a permanent opportunity with our customer.Compensation is $144,000/yr CAD including benefits, vision, dental, ... Show more

Licensed Autobody Technician

CSN CollisionHamilton, ON, CA
Full-time
Quick Apply

CSN Collision repairs over 200,000 vehicles each year, helping drivers get back on the road with confidence.Since 2002, CSN has grown into a leading collision repair network, with more than 400 loc... Show more

Chief Marketing Officer (CMO)

ConfidentialHamilton, Ontario, CA
Full-time

Chief Marketing Officer (CMO) About the Company Globally distributed software platform providing testing management services Industry Information Technology and Services Type Privately Held, VC... Show more

 • Promoted

Quality Control Inspector

L3Harris TechnologiesWaterdown, Ontario
CA$31.00 hourly
Full-time

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do.Our employees are unified in a shared dedication to our customers’ mission and quest ... Show more

QA Incoming Parts & PCB Inspector/Auditor

Evertz Microsystems LimitedBurlington, ON, CA
Full-time
Quick Apply

The Quality Assurance Incoming Parts & PCB Inspector/Auditor is responsible for ensuring that all incoming electronic components, printed circuit boards (PCBs), and related materials meet compa... Show more

Software Quality Engineering Manager

ProvidiusHamilton, ON, CA
Full-time
Quick Apply

Providius has been at the forefront of innovation in the Media & Entertainment industry for over a decade, delivering solutions to complex challenges in IP media and IT infrastructure within mi... Show more

Purchasing Manager

TreowGroup RecruitmentHamilton, ON, Canada
Full-time

TreowGroup Recruitment partners with small to mid-sized food and beverage manufacturers across Ontario.We are currently building a network of experienced .Purchasing and Procurement professionals.I... Show more

Data Labeling Specialist: Remote Contract

WorkadaAncaster, Ontario, ca
Remote
Full-time

Evaluate outputs from AI models, text, images, video, and documents against detailed criteria.Assess quality, spot errors and inconsistencies, and write clear, well-reasoned justifications for your... Show more

 • Promoted

Human Resources Coordinator - Contract

Maple Leaf FoodsHamilton, ON, Canada
CA$47,000.00 yearly
Part-time +1

The Employee Services Coordinator- 12 month contract is a member of the HR Team at the Heritage plant supporting hourly employees and upholding company policies and programs in a fast-paced manufac... Show more

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Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development