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Qa Jobs in Hamilton, ON

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Last updated: 1 hour ago

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
Full-time
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag...Show more

Structural Engineer

Landmark Structures CoBurlington, ON
Full-time

Landmark is a leading provider of engineering, construction, and asset management services for storage solutions in the water, wastewater, power, and industrial markets.We operate throughout North ...Show more

 • New!

FSQA Process Leader

Maple Leaf FoodsHamilton, ON, Canada
Part-time

The FSQA Process Leader role at the Heritage facility will be responsible for ensuring compliance to food safety and quality systems within their assigned area (e.Formulation/Stuffing, Slicing/Pack...Show more

Laboratory Sample Custodian

Paracel LaboratoriesHamilton, ON, CA
Full-time +1
Quick Apply

Who we are Paracel Laboratories Ltd.Our main laboratory facilities are located in Ottawa and are supported by an environmental lab in Hamilton and microbiology and asbestos laboratories in Mississa...Show more

Project Manager-Nuclear

QA Consultants Inc.burlington, ontario, Canada
Full-time

Project Manager (Nuclear Industry) – Contract.ALTEN is a global leader in Research & Development, Engineering, IT Services, Life Sciences, and Network Services.With a presence in more than 30 count...Show more

Quality Engineer - Final Product Inspection

Universal Precision TechnologyStoney Creek, ON
Full-time

Responsibilities / Job duties: .Conduct comprehensive quality inspections of raw materials, in-process components, and finished products using precision measurement tools such as calipers.Perform d...Show more

Factory Quality Technician

Nespresso Deutschland GmbHBurlington, de
Full-time

And a career that empowers you to grow.At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers.With a rich portfolio of beloved brands, including DiGiorno,...Show more

Autobody Technician

CSN CollisionBurlington, ON, CA
Full-time
Quick Apply

CSN CARS Burlington is looking for an experienced Auto Body Technician to join our growing team.This role involves repairing and restoring damaged vehicles to pre-accident condition while maintaini...Show more

Junior QA Engineer

Evertz Microsystems LimitedBurlington, ON, ON, CA
Full-time
Quick Apply

The QA Engineer will maintain and execute the QA test suite, ensuring all releases meet customer standards and specifications.This role includes validating bug fixes with developers, performing pee...Show more

Klaviyo Marketing Specialist

Sweat Pants AgencyHamilton, ON, CA
Remote
Full-time
Quick Apply

This role is perfect for someone who is highly organized, detail-oriented, and wants to deepen their skills in email marketing strategy over time.You will help keep projects moving, support client ...Show more

Senior Software Quality Analyst

Bentley SystemsBurlington, ON, CA
Full-time

Senior Software Quality Analyst.Location: Burlington, Canada (Hybrid - 3 days per week in the office, 2 days remote).Collaborate with development/PM teams to understand new features and updates, de...Show more

Utility Operator

Parrish and HeimbeckerHamilton, ON, CA
Full-time
Quick Apply

Mill Utility Parrish & Heimbecker Join our team that shares your Passion & Heart for Canadian agriculture!.Parrish & Heimbecker, Limited (P&H) has an opportunity for a motivated, forward-thinking, ...Show more

QA Analyst

L3Harris TechnologiesWaterdown, Ontario
Full-time

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do.Our employees are unified in a shared dedication to our customers’ mission and quest ...Show more

Purchasing Manager

TreowGroup RecruitmentHamilton, ON, Canada
Full-time

TreowGroup Recruitment partners with small to mid-sized food and beverage manufacturers across Ontario.We are currently building a network of experienced .Purchasing and Procurement professionals.I...Show more

Janitorial Regional Manager

Domus Building Cleaning Company Ltd.Hamilton (Stinson / Corktown), ON, ca
Full-time

Must be able to speak, read, and write in English.Employer Name and Contact Information/Nom de l’employeur et coordonnées :.Position Summary/ Résumé du poste:.Alpine has grown to become one of Cana...Show more

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Senior Mining Practitioner

StantecHamilton, ON
Full-time +1

Grounded in safety, quality, and ethics, our experts lead their fields with dedication, a creative spirit, and a vision for growth.We draw from more than 20 technical specialties worldwide and are ...Show more

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Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development