Project assistant • saint john nb
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Our client, a leading organization supporting industrial operations, is seeking a Tool Trailer Coordinator to join their team.Manage daily operations of the on-site tool trailer, including issuing ... Show more
Conveniently located in Saint John’s Market Square, Uptown Dentistry has been serving the community for nearly two decades.We offer a wide range of dental services, including hygiene, general, cosm... Show more
This role is ideal for candidates with experience in administration, office coordination, customer service, scheduling, procurement support, and reporting.As an Administrative Assistant, you will s... Show more
Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchis... Show more
In business since 1960, FCC Construction is an open shop, multi-trade, specialty contractor serving Atlantic Canada.FCC’s three main operating divisions include: Construction Management, Electrical... Show more
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Secondary (high) school graduation certificate.Monitor revenues to determine labour cost.Plan and organize daily operations.Determine type of services to be offered and implement operational proced... Show more
We have remained focused on providing the best service in the industry, driven by our employees’ passion, professionalism, and knowledge.We believe that our people are our greatest assets, and we a... Show more
Conveniently located in Saint John’s Market Square, Uptown Dentistry has been serving the community for nearly two decades.We offer a wide range of dental services, including hygiene, general, cosm... Show more
Cooke is a global seafood company with operations in North America, Europe, South America and Australia.Our company’s success is driven by our dynamic, highly skilled, and innovative management tea... Show more
Bilingual Administrative Assistant - Competitive Pay.Join SAVARD Personnel Group - where your skills are valued!.Experience in recruiting and interviewing staffing agency environment preferab... Show more
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Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Lead the structural analysis and design of precast and prestressed concrete components and systems.Prepare and review engineering calculations, technical reports, design packages, and project docum... Show more
Support pre-construction activities, including planning, tendering, and scope development.Issue and administer subcontracts and purchase orders.Coordinate daily construction activities, including s... Show more
PRIMARY PURPOSE: To provide administrative support including preparing correspondence and reports, filing, and other general office support activities.In-office 5 days a week in our Saint John, NB ... Show more
Horizon is Atlantic Canada’s second largest health authority servicing over a half a million people.We operate 12 hospitals and more than 100 medical facilities, health care centres, clinics, and o... Show more
Horizon is Atlantic Canada’s second largest health authority servicing over a half a million people.We operate 12 hospitals and more than 100 medical facilities, health care centres, clinics, and o... Show more
Be part of a mature, fun leadership team and excel your career with A&W!.A&W takes pride in offering our employees a working environment that is based on respect and listening.Everyone's efforts an... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
