Program specialist • st albert ab
We are Edmonton’s Destination Management and Marketing Organization (DMMO).We also manage two of Edmonton’s award-winning venues, the Edmonton Convention Centre and the Edmonton EXPO Centre.We help... Show more
The Paralegal provides essential operational and legal support to the Legal Department by managing corporate governance matters, supporting litigation and dispute management, administering the cont... Show more
Our operations are expanding rapidly, and every package you handle keeps our direct promise to our customers intact.On our warehouse floor, you build the daily rhythm that keeps our production and ... Show more
Marketing Specialist - Proposals.Multi-Disciplinary Firm - Architecture.Other Titles: Marketing Specialist, Marketing Coordinator, Proposal Specialist,.Our client is a passionate and multi-discipli... Show more
Any AER office location will be considered.T3, Level 5, $102,000 - $120,000 per year.The final compensation for this position will be determined based on individual factors, including education, qu... Show more
This Volunteer Placement is Located in:.Open to Canadian Citizens and Permanent Residents of Canada only.Are you looking to use your organizational skills to advance human rights and gender equalit... Show more
Lead Technical Program Manager.OEM and Enterprise initiatives, including both short- and long-term project-based engagements as well as ongoing OEM certification and compliance programs.This role s... Show more
With over 60 years of industry experience, Gescan has 29 branches located across Western Canada.At Gescan, we leverage our strong global resource base, our local expertise, and our family-oriented ... Show more
FYidoctors Edmonton - Callingwood.In this role, you’ll deliver exceptional service and support, enhancing the lives of our patients in a dynamic, and rewarding environment that values teamwork and ... Show more
Serve as point of contact for project teams and on-site rental vendors to understand, confirm, and implement equipment needs.Visit project sites to establish presence with stakeholders to manage on... Show more
At Clark Builders, we’re more than a construction company — we’re purpose driven partners committed to building stronger communities.Serving institutional, commercial, and industrial clients across... Show more
As a Management Trainee, you’ll rotate through a structured, four-phase program designed to give you full visibility into how a successful business operates — from supply chain and operations to sa... Show more
MessageBody">The Role: DevOps Specialist</b></div> <div><b>Job Location: Edmonton, AB(Remote with 15% travel to Edmonton)</b></div> <div> </div... Show more
Intermediate Communications Specialist – Court Technology Services.Intermediate Communications Specialist.Government of Alberta – Justice.Approximately 1 year, with potential extension up to 24 mon... Show more
Our valued client is looking for a Snr Security Vulnerability Specialist to support the creation of a departmental vulnerability management program.Full time & 1 Part Time (~10 days/month) position... Show more
DevOps Specialist – Government of Alberta.Primarily Remote – occasional onsite work in Edmonton, up to 15%.Work must be performed within Canada.The Government of Alberta (GoA), through its Digital ... Show more
Required up to seven (7) DevOps Specialist(s) to work with DDD on service innovation, program review and digital transformation projects.The DevOps Specialist(s) will work as part of cross-fu... Show more
Match Retail is seeking enthusiastic, customer-focused, and results-driven.In this role, you will engage shoppers, demonstrate premium coffee products, educate customers on Nespresso's innovative c... Show more
We are currently hiring <b>DevOps Specialists</b> to support the Government of Alberta's Digital Design and Delivery Division on service innovation, program review, and digital tra... Show more
The future you want is within reach.At PCL Industrial Management Inc.PCL Family of Companies (PCL), we don't just build projects -- we build opportunities, careers and communities.We are 100% empl... Show more
Job Description
About Us
We are Edmonton’s Destination Management and Marketing Organization (DMMO). We also manage two of Edmonton’s award-winning venues, the Edmonton Convention Centre and the Edmonton EXPO Centre. We help tell Edmonton’s story, elevate the Edmonton experience, and drive inbound visitation and economic impact in the visitor economy.
Working together in a one-team approach aligned by our core values, Explore Edmonton’s business units’ market and sell Edmonton as a year-round destination to visit, work, and play in while also developing products and experiences that have a uniquely Edmonton flavour. And by incorporating the management of the city’s two award-winning venues into Explore Edmonton, we are uniquely positioned to attract major events, meetings, and conventions to our city, generating greater economic impact. While Explore Edmonton’s mandate is focused on generating inbound visitation, what we do and how we do it also enhances and amplifies the quality of life for Edmontonians. The people who live here are our greatest ambassadors, so making it easier for them to love our city makes it easier for us to sell it.
About EXPO Centre
Managed by Explore Edmonton Corporation Edmonton EXPO Centre works toward a vision of being among North America’s top-performing venues and achieve that vision through a commitment to positive social, environmental, and economic impact. Edmonton EXPO Centre is Edmonton’s largest and busiest venue, and together with the Edmonton Convention Centre have a combined 672,000 square feet and welcome more than 1.8 million visitors every year.
About the Position
The Ticketing Specialist provides day-to-day support for ticketing, sales, customer service, reporting, and ticketing systems for Explore Edmonton events. The role supports accurate ticket setup and fulfillment, responds to customer and partner inquiries, assists with group and partner sales activities, maintains ticketing and customer data, and prepares regular sales and operational reports. Working closely with the Ticketing & Audience Development team and internal event teams, the Specialist helps ensure ticket products are available and accurate, customer issues are resolved in a timely manner, and reliable information is available to support sales and event decisions.
What you bring
• Strong customer service and interpersonal skills, with the ability to handle questions and service issues professionally and calmly.
• A sales-focused mindset and the ability to follow up on leads, build customer relationships, and support sales targets.
• Experience working with ticketing, CRM, database, or similar transactional systems.
• Strong data-entry and reporting skills, with proficiency in Microsoft Excel and Office.
• Excellent organization, attention to detail, and the ability to manage multiple priorities and event-driven deadlines.
• Sound judgment and problem-solving skills, including knowing when to resolve an issue and when to escalate it.
• Clear communication skills, a collaborative approach, and the ability to handle confidential customer, sales, and financial information responsibly.
• Flexibility to support event operations and changing priorities in a fast-paced environment.
What you’ll do
• Respond to ticketing questions and provide timely, professional service to guests, partners, and internal teams.
• Resolve routine order, account, access, delivery, promotion, and ticket-use issues, escalating exceptions when needed.
• Support guest recovery and event-time ticketing operations, including ticket fulfillment and troubleshooting.
• Process ticket orders and support group sales, partner offers, fundraising, corporate, and other ticket programs.
• Maintain accurate customer, account, sales, and follow-up records throughout the sales cycle.
• Set up, maintain, test, and review ticketed events, products, pricing, offers, access codes, inventory, and customer records.
• Provide first-level system support to internal users and escalate technical issues when required.
• Prepare regular and ad hoc sales, customer, operational, reconciliation, and post-event reports.
• Support lead follow-up, renewals, retention, outreach, and tracking of sales opportunities.
• Maintain workback schedules, procedures, training materials, shared files, and other records that support event readiness.
