Process operator Jobs in St. Catharines, ON

About CSN Collision

CSN Collision is one of North America’s largest networks of collision repair facilities, committed to delivering safe, high‑quality repairs and exceptional customer service. With a strong focus on innovation, craftsmanship, and teamwork, we take pride in restoring vehicles to pre‑accident condition while creating a positive experience for our customers. At CSN, our employees are our greatest asset, and we provide a supportive, collaborative workplace with opportunities for growth and development.

Position Summary

We are seeking a reliable, safety‑focused Tow Truck Driver to join our team. In this role, you will be responsible for safely towing, transporting, and recovering vehicles while providing professional, courteous service to customers and partners. The ideal candidate is experienced, calm under pressure, and committed to maintaining CSN’s high standards of safety, efficiency, and customer care.

• Vehicle Transport — Safely tow, load, and transport vehicles using company‑provided tow trucks and equipment.
• Accident Scene Support — Respond to accident scenes, breakdowns, and customer calls in a professional and timely manner.
• Equipment Operation — Operate flatbed and/or wheel‑lift tow trucks in accordance with provincial regulations and company safety standards.
• Vehicle Handling — Secure vehicles properly using straps, chains, and safety devices to prevent damage during transport.
• Documentation — Complete all required paperwork, tow slips, condition reports, and digital records accurately.
• Customer Service — Provide clear communication, support, and reassurance to customers during stressful situations.
• Safety Compliance — Follow all company safety procedures, provincial towing regulations, and traffic laws.
• Vehicle & Equipment Care — Perform daily inspections, basic maintenance, and proper cleaning of tow trucks and equipment.
• Team Collaboration — Work closely with CSN staff, insurers, and external partners to ensure efficient workflow and timely vehicle delivery.

Requirements

• Valid Tow Truck Operator License (Ontario) with clean driving record.
• Minimum 1–2 years of professional towing experience, preferably in automotive, collision repair, or roadside assistance.
• Experience operating flatbed and/or wheel‑lift tow trucks.
• Strong understanding of vehicle loading, securing, and transport safety procedures.
• Ability to work in varying weather conditions and handle physically demanding tasks.
• Excellent communication and customer service skills.
• Ability to remain calm, professional, and solution‑focused in high‑pressure situations.
• Reliable, punctual, and committed to safe, high‑quality work.
• Ability to work independently while contributing effectively as part of a team.

Benefits

• Competitive compensation
• Comprehensive benefits package
• Opportunities for training and career advancement
• Supportive and collaborative team environment
• Work with industry‑leading equipment and processes
• Be part of a company committed to quality, safety, and customer satisfaction

Disclaimer

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow.

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.