Process manager Jobs in Saint-Lambert, QC

Job Description

Cloud Business Analyst – Governance, Process Design & Azure

Location: Montreal, Canada

Onsite: 5 days a week 8am-5pm

Top 3 Required Skills:

• Business Analysis

• Designing Governance Process & Definitions

• Azure Cloud basic Knowledge

The Cloud First Business Analyst serves as the governance analyst and documentation lead for the Cloud First Program. Working under the direction of the Program Management Team and Program Technical Lead, the role documents governance entities defines inputs and outputs, models governance processes, and develops the artefacts required to operationalize the Cloud First governance framework.

Purpose of the Role

The role identifies information requirements, analyses governance needs, documents agreed outcomes, develops governance artefacts, and models end-to-end processes. Stakeholder engagement, workshop coordination, meeting management, communications, approval follow-up, and final governance decisions remain with the Program Management Team and Program Technical Lead.

Key Responsibilities

1. Governance Operating Model

• Support the Program Management Team and Program Technical Lead in finalizing the definition of all Cloud First governance entities.

• Document the purpose, scope, responsibilities, authority, decision rights, membership, and cadence of each governance entity.

• Maintain the governance catalogue and operating model.

2. Inputs and Outputs Definition

• Define and document the inputs required by each governance entity.

• Define outputs, decisions, approvals, actions, and artefacts produced by each governance entity.

• Produce governance interaction models that show information flows between governance bodies.

3. Governance Process Definition

• Work with the Program Technical Lead to define the processes executed within each governance entity.

• Document process objectives, triggers, activities, approvals, decision points, and outcomes.

• Apply consistent documentation standards across the programme.

4. Process Modelling and Repository Management

• Develop clear process maps and flowcharts for governance processes.

• Document workflow dependencies, approvals, escalations, and hand-offs.

• Maintain the governance process repository and supporting artefacts.

Responsibility Boundaries

The Business Analyst supports analysis and documentation, but is not accountable for:

• Arranging workshops or meetings

• Managing stakeholder communications

• Scheduling sessions or maintaining calendars

• Chasing stakeholders for feedback

• Securing approvals

• Owning governance decisions

These activities remain the responsibility of the Cloud First Program Management Team, with support and direction from the Program Technical Lead.

Required Skills and Competencies

• Strong business analysis, requirements analysis, and structured documentation skills.

• Experience documenting governance operating models, decision rights, RACI matrices, and escalation frameworks.

• Proficiency in process mapping, workflow analysis, and modelling dependencies, approvals, and hand-offs.

• Ability to translate complex governance discussions into clear, consistent, and usable artefacts.

• Strong written communication, attention to detail, version control, and repository management.

• Ability to collaborate effectively with programme management, technical leads, and governance stakeholders.

Preferred Experience and Tools

• Experience supporting cloud transformation, cloud adoption, technology governance, or enterprise change programmes.

• Working knowledge of common process-modelling methods and tools such as Microsoft Visio, Lucidchart, or equivalent.

• Experience with Microsoft 365 collaboration and documentation tools, including Word, Excel, PowerPoint, Teams, and SharePoint.

• Understanding of governance controls, approval workflows, decision logs, and document lifecycle management.

Education and Experience

• Bachelor’s degree in business, Information Systems, Computer Science, Engineering, or related discipline, or equivalent professional experience.

• Business analysis or process-modelling certification is advantageous.

• Relevant experience level to be aligned with the organization’s role-grading and project requirements.

Success Measures

• Governance artefacts are complete, accurate, consistent, traceable, and ready for review and approval.

• Process models clearly show triggers, activities, decision points, approvals, escalations, dependencies, and outcomes.

• Governance repositories remain current, controlled, and easy for stakeholders to navigate.

• Deliverables are completed in line with agreed programme priorities and documentation standards.

Requirements
Top 3 Required Skills: 1. IBM Financial transaction 2. Payment flow 3. Support Modernization Detailed Job Description: • Design, develop, and maintain applications built on IBM Financial Transaction Manager (FTM) to support core payments processing. • Contribute to the development of payment flows supporting transaction processing. • Build and support integrations between FTM and upstream/downstream systems using enterprise integration patterns. • Participate in the design, development, testing, deployment, and production support. • Troubleshoot and resolve application and integration issues in a complex, regulated environment. • Collaborate with architecture, QA, and operations teams to ensure platform stability, scalability, and performance. • Support modernization initiatives and enhancements to existing payment hub capabilities. • Produce clear technical documentation and participate in code reviews and knowledge sharing.