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As the Manager, Operational Process Excellence (PMP), who is a hands-on operational process leader, you will be responsible for designing, institutionalizing, and governing core business processes. This role begins with Operations-led S&OP and expands into ERP Business Process Readiness (BPR). This is not a PMO-only or IT-only role, approximately 70% of the role is hands-on execution.
What Will You Do :
Lead end-to-end process mapping across operations
Convert TO-BE processes into SOPs, RACIs, and job aids
Develop training materials and coordinate training videos
Establish governance and process adherence metrics
Drive accountability without direct authority
Continuously improve operational processes
S&OP (Operations Ownership)
Own the Operations component of S&OP (demand, supply, inventory, execution)
Lead AS-IS and TO-BE process mapping workshops with SMEs
Define inputs, outputs, handoffs, decision rights, and cut-off times
Facilitate weekly S&OP stand-up meetings focused on execution
Track deliverables, resolve gaps, and escalate risks
Lock processes and prevent perpetual iteration
ERP Business Process Readiness
Review and update Business Process Requirements (BPRs)
Ensure TO-BE processes are ERP-ready and system-agnostic
Partner with Operations, Finance, Supply Chain, and IT
Support ERP selection and implementation readiness
Identify gaps between current operations and ERP best practices
What You’ll Need
PMP certification (required)
7–12 years’ experience in operational process management
Proven experience leading AS-IS / TO-BE workshops
Strong background in S&OP, supply chain, or distribution operations
Demonstrated ability to write and implement SOPs
Experience operating in ambiguous, change-driven environments
Experience in apparel, consumer goods, wholesale, or distribution
ERP selection or implementation experience preferred
Exposure to demand planning, supply planning, inventory management an asset
Experience working with cross-border (Canada / USA) operations desirable