Senior Manager, Process & Product - Outbound & Client Services

Job Description

About the team :

Reporting to the Director, Operations Product and Process, the Senior Manager, Product and Process is responsible for leading a high-performing team of process, technology, and data SMEs.

The candidate will supervise a team and is responsible for building and optimizing our end-to-end global operations, inclusive of all relevant systems, processes, and data captures at a transaction level.

They will partner directly with Supply Chain Engineering teams to design, develop, and deploy holistic operational solutions to deliver a best-in-class experience for SSENSE customers.

Why join us :

• Process & Product Ownership : Lead the design, optimization, and implementation of designated operational processes and technology solutions, including data capture and analysis, to achieve business goals and drive continuous improvement.
• Technology & Vendor Management : Oversee the selection, negotiation, and management of technology vendors, ensuring alignment with SSENSE's operational needs and budget.
• Strategic Planning & Collaboration : Develop and drive the multi-year strategic roadmap for designated operational areas, collaborating with cross-functional teams to align priorities and ensure successful project implementation.
• People Leadership & Development : Manage and mentor a team of professionals, fostering their growth and development while promoting a collaborative and high-performing work environment.
• Operational Excellence & Deployment : Ensure the successful deployment of all initiatives, adhering to operational excellence standards and prioritizing safety and quality.

Qualifications

How To Excel In This Role :

• Education & Experience : Bachelor's degree in a relevant field (Supply Chain, Engineering, etc.); 7-10 years of experience in e-commerce, logistics, or engineering with a focus on complex systems and process / product management.
• Technical Skills : Strong understanding of operational technology systems (WMS, OMS, etc.), experience with data analysis tools (SQL, Quicksight, etc.

and familiarity with agile methodologies.

• Leadership & Collaboration : Proven ability to lead teams (5+ years of experience) and collaborate effectively with cross-functional stakeholders in a fast-paced environment.
• Process Improvement : Demonstrated track record of driving process improvements, optimizing efficiency, and implementing solutions to enhance operational performance.
• Industry Knowledge : Experience in e-commerce and a global network with multiple fulfillment centers is required; Six Sigma Black Belt certification is mandatory.

What sets you appart :

• Passion for optimizing operations and the ability to engage impacted stakeholders in change
• Ability to define metrics for success and failure
• Ability to use quantitative and qualitative data to back up assumptions and make decisions
• Ability to recognize the benefits and limitations of the technical design of a feature, and engage with engineering to make informed trade-off decisions

Additional Information

Perks And Benefits :

• Extended health and dental benefits, including comprehensive mental health programs and coverage
• Parental top up program
• Generous Employee Discount
• Access to telemedicine and employee and family assistance program
• Savings and retirement plan matching contributions
• Gender Affirmation Coverage
• Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technology

SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you need special accommodations, let us know. We will do our best to accommodate you!

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