Operations supervisor Jobs in Burnaby, BC

Securicare is seeking a full-time Healthcare Security Operations Center Supervisor to support centralized security operations within the Vancouver Coastal Health (VCH) portfolio in Metro Vancouver. In this role, you will oversee daily operations within the Security Operations Centre (SOC), ensuring all communication, monitoring, and incident coordination functions are executed efficiently and in alignment with healthcare protocols. You will play a critical role in supporting frontline teams, maintaining situational awareness, and ensuring a safe and secure environment for patients, staff, and visitors in a fast-paced healthcare setting.

Duties & Responsibilities:

• Provide daily leadership, coaching, and performance support to SOC operators
• Oversee SOC activities including system monitoring, alarm verification, incident coordination, and escalation
• Maintain real-time situational awareness of incidents, patient-related events, and operational issues
• Ensure accurate logging, documentation, and follow-up for all incidents, calls, and system activity
• Review and validate operator reports for accuracy, completeness, and compliance with standards
• Monitor scheduling, maintain staffing levels, and address coverage gaps
• Serve as the primary point of contact for field teams, healthcare staff, and internal departments
• Coordinate with clinical teams, facilities, IT, and emergency services to support integrated response efforts
• Support response to medical emergencies, behavioral incidents, and security-related events
• Liaise with external partners including emergency responders, monitoring centres, and vendors
• Track ongoing issues, maintain status updates, and communicate progress to stakeholders
• Conduct quality assurance checks, audits, and ensure adherence to SOPs and healthcare protocols
• Support onboarding, training, and development of SOC staff
• Promote a professional, collaborative, and service-oriented team environment

Requirements:

• Valid BC Security Worker Licence (SWL)
• Valid Non-Violent Crisis intervention is an asset
• Minimum 3 years of experience in the security industry, preferably in healthcare or high-risk environments
• Minimum 1 year of supervisory experience in a Security Operations Centre (SOC), dispatch, or monitoring environment
• Strong understanding of incident response, emergency protocols, and security operations
• Experience supporting healthcare environments, including patient-related incidents and coordination with clinical teams, is an asset
• Excellent communication skills, both written and verbal
• Proven leadership and ability to manage teams in high-pressure, fast-paced environments
• Strong problem-solving and decision-making skills
• Proficiency in Microsoft Office and operational reporting systems
• Ability to type 40+ WPM with a high degree of accuracy

Nice to Have:

• Experience with CCTV, access control, alarm monitoring, or dispatch systems
• Familiarity with workforce management tools and real-time adherence systems
• Experience with incident reporting, investigations, and operational reporting
• Strong coaching, performance management and training experience

What's In It for You

• Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.
• Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.
• Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.
• Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.

At Securicare, we live by our R.E.A.C.H. values:

Respect · Empathy · Accountability · Courtesy · Honesty

At Securicare, you'll be part of a team that values collaboration, innovation, and employee growth. This is more than just a job, it's an opportunity to make a meaningful impact by ensuring a seamless and welcoming office environment.

Ready to join the team? Apply today!