IT Administrator

We're growing our Engineering team and we're looking for a skilled, thoughtful person to work with us! As an IT Administrator at Intiveo, you will be helping manage our internal IT system and processes. You will be working with various teams, and report to our CTO Owen Ingraham.

If you are a coachable, curious, and passionate individual, intrigued by our vision of improving patient care through technology, we would love to hear from you!

Who Are We
Intiveo is a leading cloud-based patient engagement platform used by 15,000 practitioners to communicate with over 18 million patients. Our goal is to continuously improve patient care by understanding communication needs, behaviors, and preferences – resulting in successful treatment outcomes.

✨What You'll Do

• Implement and maintain IT processes, and policies.
• Manage Intiveo's MDM (mobile device management) systems.
• Administer and improve internal tech stack used by employees.
• Handle inventory and maintenance for company devices, and ensure timely distribution of devices and accessories to employees.
• Proactively identify gaps and weaknesses in IT systems, processes, and policies, proposing and implementing remediations as needed
• Monitor for IT issues and troubleshoot them as needed. This may include some off-hours support when needed.
• Work collaboratively with other teams to implement security and privacy best practices, with the goal of maintaining compliance with various frameworks.
• Take initiative to research, learn, and implement industry best practices to improve system reliability, data integrity, and operational efficiency.

✨Who You Are

Required

• You have a minimum of 2 years of professional experience in IT, including mobile device management (eg. Microsoft Entra/Intune, Apple Business Manager) and administrating common SaaS applications and systems (eg. Google Workspace, Atlassian, Zoom)
• You are experienced working with and troubleshooting Windows and MacOS devices.
• You can take initiative in prioritizing and pursuing projects independently
• You enjoy solving problems, and finding smart solutions to issues
• You're a good communicator, able to relay information to people in a constructive manner

Nice To Have

• You have worked to implement and maintain security and privacy best practices while working towards common compliance frameworks (eg. SOC 2)
• You are experienced working with and troubleshooting Linux devices.

If you have a combination of experience including any of the skills listed above, we still encourage you to apply!

How We Give Back to Our Employees:

• Generous vacation time
• Wellness Fun
  
• Stocked office fridge
• RRSP matching
• ESOP (employee stock ownership program)
• Annual retreat
• Plus, your birthday off! (Who wants to work on their birthday?)
• And more

More About Intiveo
We are a fun, collaborative, and hard-working team of innovative minds who genuinely enjoy spending time together. At Intiveo, our values are Stewardship, Collaboration and Continuous Development. We embrace diversity and encourage you to share your voice. We want you to think outside the box, present new ideas, and be willing to fail.

We're one of Canada's Top 100 Employers! Canada's Top 100 Employers celebrates companies offering their employees exceptional places to work. Intiveo has been recognized for our holistic approach to the workplace, from how we work every day, to how we gather and celebrate.

This Role is an in office role located in our Vancouver HQ.

Want to see more? Check out our Culture Book here!