Intake coordinator Jobs in Vancouver, BC

Job#: 3032294

Job Description:

Junior Project Coordinator - Entry Level Role (Contract)

Work Location: Remote (Must be based in Canada in BC, AB, MB, or ON)

Contract Length: 4 Month Contract (strong possible extensions)

Work Authorization: Canadian Residency / Work Permit Required (no sponsorship available)

ABOUT THE ROLE:

This contract role supports customers as they transition from one donation and fundraising solution to a new system. You will serve as the customer-facing coordinator, responsible for keeping each transition on track, ensuring all stakeholders remain aligned, and creating a clear, supportive, and reassuring experience for customers throughout the process. This includes migrating donation forms from one platform to another, ensuring each form follows client branding guidelines, and maintaining clear communication with internal teams and customer stakeholders throughout the transition.

The new solution is a comprehensive digital fundraising platform designed to help nonprofits and charities launch effective online campaigns without requiring technical expertise. It offers tools for creating branded donation pages, managing supporters, and tracking campaign performance, making it easy to run peer-to-peer fundraising, recurring giving programs, and donation appeals.

The existing system is a well-established nonprofit and faith-based organization management solution that serves tens of thousands of organizations. It provides an all-in-one experience that includes a robust CRM, fundraising and giving tools, online donations and payment processing, fund accounting, payroll integration, email marketing, website creation, and more.

DUTIES / DAY TO DAY:

• Own the end-to-end transition plan for a portfolio of customers, including timelines, milestones, and clear next steps.
• Duplicate and lightly customize existing campaign builds to align with each organization's requirements and branding.
• Run customer check-ins and milestone reviews, translating technical tasks into plain-language status updates.
• Maintain accurate documentation, including screenshots, configuration notes, and customer-facing handover materials. Track tasks, risks, and dependencies across multiple concurrent transitions without dropping details.
• Support basic QA and pre-launch validation.
• Identify edge cases early, troubleshoot what you can independently, and escalate with the right context when needed.

REQUIRED SKILLS / BACKGROUND:

Technical Skills:

• Prior experience administering a fundraising, CRM, donation, or similar SaaS platform used by nonprofits or service-driven organizations.
• Comfortable using software tools day to day, with the ability to quickly learn new systems and workflows.
• Working knowledge or exposure of basic website builders and page editors, including applying custom branding and troubleshooting layout or display issues (an eye for design or web development is a strong plus).
• Familiarity with collaboration and project management tools (, Slack, Notion, Jira, Asana, Trello, Linear, etc.).
• Strong quality assurance mindset with a high level of attention to detail.

Project Coordination Skills:

• Experience in customer-facing project coordination, onboarding, or implementation roles.
• Strong ability to communicate clearly with non-technical stakeholders, translating technical concepts into simple, reassuring language.
• Proven stakeholder management skills, including coordinating handoffs and timelines across multiple internal teams.
• Confident organization and task tracking across multiple customers and workstreams, with strong documentation habits (clear notes, screenshots, and handover summaries).

Soft Skills & Personal Attributes (Key Differentiators)

• Highly personable and professional, with a strong customer-facing presence and calm communication style.
• Solution-oriented problem solver who knows when and how to escalate issues appropriately.
• Adaptable and comfortable working within defined playbooks while tailoring support to individual customer needs.
• Quick learner who can ramp up efficiently in new tools, processes, and environments.
• Strong attention to detail, particularly during build reviews, testing, and pre-launch checks.
• Demonstrates empathy and confidence when supporting customers through change or uncertainty.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.