Job description
HireArt is helping an on-demand, autonomous ride-hailing company hire a Shift Supervisor, Rider Operations to supervise a rider operations team. You will ensure operators are following the correct workflows and approved procedures that support our customers.
In this role, you’ll be a hands-on leader, working alongside your team daily to ensure all software and hardware tests are executed to high standards. You will collaborate closely with other leaders within fleet operations to safely and efficiently drive day-to-day vehicle fleet operations.
The ideal candidate is a disciplined team player with a strong sense of ownership and a commitment to safety, operational excellence, and team development.
As Shift Supervisor, Rider Operations, you'll:- Uphold a safety-centric, inclusive, and open-communication culture.
- Complete all assigned administrative tasks
- Support operators in day-to-day operations during live calls with riders or during asynchronous support.
- Support testing missions.
- Share best practices in real time with operators.
- Escalate service issues and operational areas of improvement to Leadership.
- Become a subject matter expert on all proprietary software related to RiderOps.
- Motivate and mentor peers to execute and deliver to the client's high standards.
- Act as a “player/coach” by regularly supporting day-to-day operations as a Rider Operator.
- Act as first point of contact to support escalations that may come from, but not limited to, Emergency Services, customer complaints, and service reports.
Requirements
- 2+ years of Customer Service Experience as a leader or similar experience
- Experience working in a high-level collaborative environment and promoting a teamwork mentality
- Proven ability to problem solve and improve operational efficiency
- Proactive mindset and resourcefulness
- Strong written and verbal communication skills to coordinate with customers, team members and management to explain technical issues
- Able to manage ambiguity and remain customer focused to ensure our riders and teams are supported in a timely manner
Preferred Skills:- 2+ years of experience in autonomous vehicle operations, fleet operations, or similar large-scale operational environments
- Experience as an instructor, team lead, or supervisor within an operations team, or equivalent leadership experience
- Experience leading or managing cross-functional teams
Benefits:- Pre-tax commuter benefits
- Employer (HireArt) Subsidized healthcare benefits (eligibility begins on the first of the month following 60 days of service)
- Flexible Spending Account for healthcare-related costs
- HireArt covers all costs for short and long-term disability and life insurance
- 401k package
Commitment: This is a full-time, ongoing contract position staffed via HireArt. It will be onsite and available to candidates who are local to the Foster City, CA area.
HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.
