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Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type Privately Held, VC-backed Founded 2008 Employees 1001-5000 ... Show more
AFIMAC is a global leader in providing elite security, crisis management, and investigative solutions to a wide range of industries.We specialize in delivering reliable and cost-effective services,... Show more
Are you a dedicated and detail-oriented professional looking to advance your career in business administration and international trade? We are currently seeking a highly skilled Customs Specialist ... Show more
We are searching for an experienced Office Administrator (located in Windsor) on behalf of our client, a global Tier 1 automotive manufacturer of components and assemblies to the automotive and ot... Show more
Are you ready to make an impact?.ZF Foxconn (ZFFCN) is looking for talented individuals to join our team.With ZFFCN, you’ll have the opportunity to shape the future of chassis systems.Join us and b... Show more
Build your career in the early childhood education field and become a valued member of our team at.As a proud member of the Busy Bees global childcare community, we offer exceptional opportunities ... Show more
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more
Regional Training Instructor – Quality Engineering Topics Are you at a point in your career where you are able to share the quality knowledge you have developed? Join one of the world's leading pro... Show more
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998.We have We have headquartered in Bloomfield Hills... Show more
AECOM is searching for a .Construction Inspector .Projects primarily consist of road reconstructions, water distribution, sanitary/storm pipelines and water resources and are&#x... Show more
One Company, One Driving Force.With a rich history dating back over 45 years, Plasman is a leading global automotive and manufacturing company with several locations across North America and Europe... Show more
Benefits/Incentive Information.LensCrafters is a place for visionaries.We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.Everything we do is cent... Show more
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.To ensure that our purpose is front and centre in all we do, we have refreshed our name to Fina... Show more
RWDI is a global climate and performance engineering consulting firm that helps its clients redefine what’s possible by overcoming design and operational challenges, while minimizing environmental,... Show more
The RBC Dominion Securities is seeking a Branch Operations Manager.You'll be the operational backbone of the branch, providing strategic and administrative leadership to the Branch Management Team ... Show more
Omega Tool Corp is the global leader in the engineering and manufacturing of plastics tooling.We offer solutions for complex tooling and plastic part challenges to world-class OEM and Tier 1 client... Show more
What you will do We have an exciting opportunity to join our Design Team as we are actively recruiting for the position of Senior Turnkey Systems Designer responsible for the design of automated we... Show more
As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence.You will be responsible for executi... Show more
Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type Privately Held, VC-backed Founded 2008 Employees 1001-5000 Funding $200+ million Categories - Information Technology & Services - Legal Services - Technology - Consulting & Professional Services - Legal Assistance - Client Management - Billing Management - Document Automation - CRM Solutions - Cloud Solutions - Software - Legal Professionals - Professional Services - Agency Specialties - web-based software - legal - practice management - law firm management software - legal software - cloud-based software - time tracking - invoicing - case management - software as a service - and mobile app About the Role The Company is seeking a Vice President of Global Customer Support to spearhead a transformative, multi-year strategy that redefines how the organization serves its customers worldwide. This executive role is pivotal in the shift towards an AI-first support model, where the focus is on high-value, complex interactions that require human expertise, and AI agents handle routine inquiries at scale. The successful candidate will be responsible for setting the vision and strategy, owning the P&L for global support, and aligning with the C-suite on company-wide priorities. They will lead a large, global team, build a culture of continuous improvement, and establish support as a key driver of growth and a competitive differentiator. The role demands a seasoned leader with a proven track record in high-growth B2B SaaS environments, direct experience with AI support technologies, and a deep understanding of support operations and SaaS metrics. Applicants for the Vice President of Global Customer Support position at the company should have a minimum of 12 years' experience in customer support, service, or CX leadership, with at least 5 years in a high-growth B2B SaaS environment. The role requires a candidate with a strong background in AI support technologies, including hands-on experience with modern AI support platforms. A deep understanding of AI agent architecture and a proven ability to lead global support organizations with full P&L ownership are essential. The ideal candidate will have a track record of driving growth, retention, and commercial contribution through support, as well as experience in hypergrowth environments and a passion for transforming legal work through AI. The role also demands exceptional executive presence, the ability to influence at all levels, and a commitment to diversity, equity, and inclusion. Hiring Manager Title SVP, Customer Success Functions - Operations
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