Flight paramedic Jobs in Waterloo, ON

Job Description : Job Summary :

NAVBLUE is a trusted partner for 500+ customers worldwide, providing Flight Operations solutions and services for Airlines.

NAVBLUE is looking for a Product Support Manager responsible for the quality of the support provided by Navblue on the Flight Efficiency Cluster, which includes mainly N-FP, N-Tracking, Optimize, and N-Sight products. The ultimate goal is to ensure customer satisfaction within this perimeter.

Responsibilities :

For the Flight Efficiency Cluster, the Product Support Manager (PSM) is responsible for :

• The performance and the quality of the support provided to customers by L1 / L2 support teams across all regions
• The prioritization of the issues reported by the Customers to be addressed by L3 teams
• The steering of the contribution from L3 support teams, including the quality of the Root Cause Analysis
• The identification of central customers' irritants to be addressed through specific improvement initiatives
• Advocating for the Flight Efficiency cluster within the Navblue organization

The Product Support Manager acts as Business Owner, representing the Voice of the Customer in the Flight Efficiency organization and governance. In this frame, the PSM is responsible for steering the analysis and resolution of main customers' irritants.

The Product Support Manager is also contributing to Customers Facing activities :

In coordination with the 3 Customer Experience Heads of Region, the Product Support Manager is responsible for defining and steering a continuous learning / upskilling plan for the Customer Experience teams across all regions.

Required Skills / Experience :

Such as working for an airline within Flight Planning / Flight Ops Engineering / EFB Management

Strong presentation skills (creation and delivery)

Ability to drive negotiation discussions internally

Education :

Perks :

Located in the heart of University of Waterloo's David Johnston Research + Technology Park, NAVBLUE is close to shops, restaurants, gyms, daycare, and many other amenities, and only 10 minutes away from Hwy 85. The modern design of our suite on the second floor of the Accelerator Centre draws its inspiration from airport terminals, and features bright, open workstations, rather than boxed-in cubicles. As part of our family, you will enjoy :

Not to mention, the aviation industry's ongoing digital transformation means we must continually innovate and rise to the many challenges faced by our geographically diverse customers. We are always looking for creative ways to improve our processes and technologies to be a leader in the highly competitive aviation market.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company : NAVBLUE, Inc.

Employment Type : Permanent

Experience Level : Professional

Job Family :

Customer Eng.&Technical Support&Services

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