Management assistant Jobs in Waterloo, ON

At House of Friendship we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion Inclusion Justice Dignity and Hope. And we have fun!

Sounds pretty great doesnt it It is!

House of Friendship is a charitable social service agency serving thousands providing addiction treatment food housing and community resources throughout Waterloo Region. The Strategy & Quality team stewards the data evaluation and decisionmaking tools that support House of Friendships team members leaders and Board of Directors to improve services manage risk advance strategic priorities and strive towards quality improvement. The Project Management Specialist will lead the planning organizing and implementation of strategic largescale organizationwide projects as assigned each year to meet the required goals outcomes and timelines. Through collaboration with organizational leaders team members and external partners they will ensure these projects are set up for success from the start establishing core team members and accountabilities creating strong project and change management plans communicating with stakeholders throughout and overseeing the project through to successful implementation. As the internal subject matter expert in project management they will also influence coach and provide tools to organizational and project leaders to build capacity across the organization.

• This is a permanent salaried fulltime (37.5 hours per week) position with paid sick time personal days vacation time; group health benefits and defined contribution pension plan.

Schedule Monday to Friday 8 : 30am to 4 : 30pm.

Key Responsibilities :

Lead the planning and implementation of a few strategic crossdepartmental projects for the organization as assigned annually by the COO including at least one IT project within our digital transformation journey

Influence and direct strong project goal and objective setting supported by thorough project and change management plans educating and gaining alignment from the Organizational Leadership Team

Create strong communication plans throughout the project equipping organizational leaders the Project Sponsor and People Leaders to perform their roles with impact

Communicate and collaborate with a wide range of stakeholders internal and external throughout the project creating project tracking and reports to ensure targets are achieved

Coordinate all aspects of implementing the project and change management plans through to a postlaunch evaluation and measurement of useradoption

Advocate to ensure strategic projects are informed by participant staff and community perspectives as applicable and ensure that change is managed effectively using advanced engagement and change management practices

As the internal subject matter expert coach advise and create tools to build the capacity of House of Friendships Organizational Leadership Team Management Team and project leaders in their change management project management implementation and project measurement best practice

Actively pursue continual learning and knowledge of project and change management best practises creating and growing a set of learning resources for House of Friendship

Actively participate as a member of the Strategy & Quality Team and the Administrative Team and the organizational Management Team contributing positively to the culture of those teams and their ways of working

Job Specific Knowledge / Skills :

Advanced proficiency in planning implementing and evaluating projects with the ability to manage multiple projects simultaneously

Strong confidence with technology; experience in a MS365 and SharePointbased collaborative environment is an asset

Comprehensive knowledge of current best practice in engagement project management and change management

Excellent verbal and written communication abilities and strong interpersonal skills to build relationships with a wide range of internal and external collaborators

Demonstrated experience in incorporating strong communication training user testing and phasing of solutions into project implementation

Excellent collaboration skills to work effectively as part of a team with experience in influencing leading and motivating others to achieve project objectives including in situations without positional authority

Experience working effectively with senior leaders and the confidence and poise to provide feedback and suggestions to support alignment with best practice

Ability to identify project risks and barriers manage competing priorities and develop effective solutions with strong systemthinking and analytical skills

Superior organizational skills with strong attention to detail

Advanced emotional intelligence skills including the ability to identify the emotional or interpersonal aspects of any collaborative effort and to support those through relationshipbased approaches to unlocking productivity resolving conflict and achieving goals

Education / Experience :

Undergraduate degree in a relevant area of study preferably with a focus on business administration knowledge integration organizational development and management or an acceptable equivalent combination of education and experience

23 years of relevant experience in successfully planning managing and evaluating largescale crossdepartmental projects and change initiatives; including experience leading software / technology implementation projects

Experience in a project or change management role within a nonprofit social service and / or health care environment is an asset

Experience supporting projects / organizations to adhere to compliance or accreditation standards is an asset

Demonstrated experience in working with diverse teams and populations and leading collaborative projects in a way that prioritizes the importance of relationships and brings sensitivity to individual realities and barriers to engagement

Critical Skills :

Commitment to understand and uphold the mission and values of House of Friendship is expected

Exemplary emotional intelligence resilience communication conflict management and problem solving skills required;

Ability to work professionally as a team member with staff participants and community members

Experience or strong interest in working with diverse populations including people from various cultural backgrounds income levels and sensitivity to their needs;

Experience with and commitment to using an antiracism antioppressive and trauma informed approach to consultation program design evaluations of processes and service delivery;

Must be dependable professional flexible a team player and have a positive attitude;

Respectful supportive and engaging approach to persons with physical and / or cognitive disabilities addictions mental illness and other life challenges

Excellent project timeline and deadline management skills including skills in logistics planning and detailed record keeping;

Compensation :

At House of Friendship we know that our team members are the key to the success of our organization and our ability to provide essential services to the community. In support of our mission and in alignment with our values House of Friendship is committed to ensuring fair market competitive and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work environment where our team is able to thrive succeed and have a positive work experience.

House of Friendship compensation practices including our pay grid have been developed using documented leading pay practices in the notforprofit sector including Pathways to Decent Work (Ontario Nonprofit Network) and Ontario Living Wage Network . We value the experience that new team members bring to the organization and have a process in place to review previous related experience for placement on our pay grid.

We value the work that you do with fair pay and benefits :

Time off includes three (3) weeks of vacation 5 personal days and sick credits totaling approximately 12 days per year

Fulltime benefit plan including Extended Health Care (EHC) Dental Group Life Accidental Death and Dismemberment (AD&D) Long Term Disability (LTD) Flexible Spending Account and Employee & Family Assistance Program

We believe strongly in supporting the mental health of our team members including providing access to the Employee and Family Assistance Program $2000 for counselling services and our workplace Wellness and Psychological Health and Safety programs

We help you save for the future by providing a retirement plan that includes a matched Group Pension Plan as well as a Group RRSP and a Group Tax Free Savings Account

Rate of Pay :

At House of Friendship all compensation ranges are categorized under a series of grades and we base our payment structure on internal determining rate of pay a candidates past related experience will be taken into consideration.

Grade : 5

Min : $27.04

Mid : $31.03

Max : $35.02

Working Conditions :

37.5 hours weekly; generally daytime weekday hours

Work may be performed in a home office for some of the weekly hours

Encountering participants at program sites under the influence of alcohol or other substances and / or experiencing symptoms of mental illness can be expected

House of Friendship is open and inviting to qualified candidates with lived experience.

House of Friendship supports justice equity diversity and inclusion in our workplace. We strive to be a workplace free of harassment and discrimination and we are committed to removing barriers and being an inclusive work environment. House of Friendship is a place where each person can bring their true selves and feel that they belong. We aspire to be an organization that is antiracist and antioppressive so that our team and therefore our community can truly belong and thrive.

We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and / or current barriers to accessing employment including but not limited to Indigenous Peoples members of racialized groups persons with disabilities women and members of the 2SLGBTQIA community.

If you require accommodations to be able to participate fully at any stage in the recruitment process including applying for this position please let us know so that we can discuss accommodation options. Accommodations will be provided upon request.

If you are as passionate as we are about serving the community lets talk.

To apply please submit your resume and cover letter here :

end of day May 12 2025.

Required Experience :

Unclear Seniority

Key Skills

Information Management,Entertainment,ABAP,Corporate Risk Management,Information Technology Sales,Clinical

Employment Type : Full-Time

Experience : years

Vacancy : 1