Facilities assistant Jobs in Markham, ON

Position Overview Field Detail Title Facilities / Datacenter Caretaker Department Engineering & Operations Reports To Manager, Facilities & Datacenter Location 95 Apple Creek Blvd, Markham, Ontario (on-site) Employment Type Full-time, permanent Schedule Shift-based; includes evenings, weekends, and on-call rotation Role Summary Pathway Communications is a managed IT and cybersecurity services provider based in Markham, Ontario.

We have been in business since 1995.

Pathway operates a wholly-owned Tier III data centre in Markham and employs approximately 200 staff across Canada and overseas.

The Facilities / Datacenter Caretaker maintains Pathway Communications' office and datacenter environment in a safe, clean, and operationally ready state.

The role covers day-to-day building upkeep, datacenter housekeeping, environmental monitoring, physical security checks, and vendor coordination.

This is a hands-on position suited to someone who takes ownership of their space and can work independently across a mixed office and critical-infrastructure environment.

Key Responsibilities Facilities Maintenance Perform daily walkthroughs of office and datacenter areas; identify and resolve maintenance issues (lighting, plumbing, HVAC, doors, locks, signage) Coordinate with building management and external contractors for repairs, renovations, and preventive maintenance Manage cleaning schedules and standards for common areas, washrooms, kitchens, server rooms, and loading dock Receive, move, and stage deliveries including IT equipment, furniture, and supplies Maintain inventory of janitorial, office, and building supplies; reorder as needed Support office moves, desk setups, and workspace reconfigurations Datacenter Operations Monitor datacenter environmental conditions (temperature, humidity, water detection) and escalate anomalies Perform structured cabling runs, cable management, and labelling under direction of the engineering team Rack, unrack, and physically install or decommission servers, switches, UPS units, and PDUs Maintain cleanliness standards in server rooms: raised-floor cleaning, air-filter replacement, dust control Assist with fuel checks and generator run-tests; coordinate fuel deliveries Log and escort vendor and contractor visits to secured datacenter areas Physical Security & Safety Conduct daily physical security checks: doors, access-control panels, cameras, fencing, parking areas Report and follow up on security incidents, access anomalies, or safety hazards Maintain fire extinguisher, first-aid, and emergency-lighting inspection logs Support health-and-safety compliance, including participation in joint health and safety committee activities where required Vendor & Contractor Coordination Act as the on-site point of contact for facilities vendors (cleaning, HVAC, electrical, pest control, waste removal) Track work orders and ensure completion to standard Obtain quotes for small repairs and maintenance projects; escalate larger items to the Manager, Facilities & Datacenter Qualifications Required 2+ years of experience in building maintenance, facilities support, or a similar hands-on role Familiarity with datacenter or server-room environments (raised floors, cooling systems, rack infrastructure) Basic understanding of structured cabling (Cat5e/Cat6, fibre, patch panels) Comfortable lifting up to 50 lbs and performing physical tasks (ladder work, floor cleaning, equipment handling) Reliable, self-directed, and comfortable working independently with minimal supervision Strong attention to detail and a habit of following through on open items Valid Ontario driver's licence (G or G2) Preferred Trade certification or college diploma in building maintenance, electrical, HVAC, or a related field Experience with access-control systems (card readers, intercoms, CCTV) Familiarity with WHMIS and Ontario Occupational Health and Safety Act requirements Experience working in a managed services provider, ISP, or co-location environment Basic proficiency with ticketing systems for logging and tracking work orders Working Conditions This is a fully on-site position at our Markham datacenter and office facility Shift work is required, including evenings, weekends, and statutory holidays on a rotating basis Participation in an on-call rotation for after-hours facility and datacenter emergencies The role involves regular physical activity: standing, walking, climbing ladders, lifting equipment, and working in warm server-room environments Occasional exposure to outdoor conditions (parking lot, loading dock, generator area) Compensation & How to Apply Pathway Communications offers a competitive salary, benefits, and a collaborative work environment.

Compensation is commensurate with experience.

Interested candidates should submit a resume and brief cover letter to careers@pathcom.com with the subject line "Facilities / Datacenter Caretaker." Pathway Communications is an equal-opportunity employer.

We welcome applications from all qualified individuals and are committed to creating an inclusive workplace.

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