Desktop support engineer • calgary ab
Global IT Services partner supporting medium to large-scale enterprises.Please visit our website for more information about what we do at.We are looking for a capable resource to coordinate, rangin... Show more
Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities.Have 3 – 5 years of deskside support experience.Have 3 – 5 years of break-fix experi... Show more
We are presently seeking multiple motivated and detail-oriented Integrated Logistics Support (ILS) Specialists to join our Engineering and ILS team.In this role, you will play a key part in ensurin... Show more
Welcome to The Canadian Brewhouse, Canada's fastest-growing independent restaurant group!.We know that without our incredible teams we wouldn't be a fraction of where we are today.Our teams live an... Show more
Our kitchens provide a platform to showcase your existing skills while also cultivating new ones.We prioritize the thorough training of all team members in every aspect of our back-of-house operati... Show more
We are currently seeking an experienced Support Worker to support our male individual with a developmental disability.He likes to play cards, go for lunch to Weeds and enjoys going to the Bowness L... Show more
Our Residential team is proud to offer our customers seamless and simple technology that fits into any lifestyle.Our Field Sales teams work closely with our customers and offer a personalized face-... Show more
Administrative Office Support Assistant - Remote.We are currently seeking organized and dependable individuals for an entry-level Administrative Support Assistant opportunity.This role is best suit... Show more
A society free of domestic violence where everyone has the opportunity to realize their full potential.Create a safe community by eliminating domestic violence through direct client services, justi... Show more
Calgary based EPCM firm specializing in facilities design, engineering, and project execution for natural gas, conventional oil, heavy oil, and pipeline projects.We support major oil & gas producer... Show more
Healthcare, Health Tech, Government, Municipalities, Non-Profits, Legal, Public Accounting, Food and more.We are proactively building a data bank for opportunities in these fields.By applying, you ... Show more
At Bells of Steel, our mission is to make fitness and strength training approachable, affordable, and fun.We design and manufacture high-quality strength and exercise equipment for home gym owners ... Show more
Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience.Think of it ... Show more
Helical Pile Solutions is a deep foundations contractor with over 30 years of experience in the industry, recently acquired by Java Holdings Ltd.Java staff have over 50 years of experience bui... Show more
ABOUT US: Startec Refrigeration Service is focused on solving your field refrigeration and HVAC challenges and is one of the most trusted and respected names in commercial, industrial refrigeration... Show more
Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.Han... Show more
This Volunteer Placement is Located in:.Open to Canadian Citizens and Permanent Residents of Canada only.Are you looking to use your organizational skills to advance human rights and gender equalit... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Integrated Logistics Support Lead.We are presently seeking an innovative and detailed-oriented individual to join our team to support the Land Vehicle Crew Training System (LVCTS) project, pending ... Show more
At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice.We pride ourselves on our strong family values and collab... Show more
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Calgary, Alberta, CA
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: Canadian Citizens and PR Holders Preferred
The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.
Key Responsibilities:
● 3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
● Constantly monitor the individual queue to resolve routine and non-routine desktop issues and requests
● Escalate issues as appropriate and act as a technical escalation for the end user
● Maintain a high level of customer satisfaction
● Comply with the desktop group practices and procedures
● Update ServiceNow and other data repositories (e.g. knowledge base) as appropriate in a timely manner.
● Identify technical and process issues and recommend improvements
● Achieve target ticket volumes and ticket resolution levels
● Responsible for compliance with applicable corporate policies and procedures
● Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on
● Follows the processes and practices established for the group
● Coordination and consulting with client areas to help analyze problems and needs and recommend technical solutions
● Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, and POS
devices, etc.
● Perform intermediate-to-advanced desk-side support services, installing and troubleshooting hardware, software, and network-related issues
● Handle software installation/support/upgrades
● Provide 1st/2nd level Help Desk support
● Perform basic LAN and internetworking-related activities
● Have strong internetworking and troubleshooting skills
● Have A+ certification & at least one certification from either Cisco or Microsoft
● May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
● Must be a self-starter and can manage multiple tasks
● Exceptional customer service skills
● Good communication skills
● Ability to work independently or as part of a team
● Ability to complete tasks effectively with minimal supervision
● Must be available to work flexible work schedules
● High-level skill set
● Outstanding people skills
● Self-starter, needs to be able to work on his/her own
● Proficient in Windows 10 & 11 and Office Suite/O365
How to Apply
Interested candidates are invited to send their resumes to: @
