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Desktop support engineer Jobs in Montreal, QC

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Desktop support engineer • montreal qc

Last updated: 3 days ago

Desktop Infrastucture Support Engineer

Astra North Infoteck Inc.Montreal, QC, ca
Full-time

Desktop Support Engineer / IT Infrastructure Support Analyst.Desktop Support / IT Infrastructure Support.The ideal candidate will have strong troubleshooting skills, experience in desktop/laptop su...Show more

personal support worker - home support

Claudia AintabiMontréal, QC, CA
Permanent

Work Language: English or French.Education: Secondary (high) school graduation certificate.Experience: 3 years to less than 5 years.Optional accommodation available at no charge on a live-in basis....Show more

personal support worker - home support

NATHALIE LEVYSaint-Laurent, QC, CA
Full-time

Education: Secondary (high) school graduation certificate.Experience: 2 years to less than 3 years.Optional accommodation available at no charge on a live-in basis.Note: This is NOT a condition of ...Show more

Technical Support

Randstad CanadaSaint-Hubert, Quebec, CA
Permanent
Quick Apply

Are you passionate about IT and thrive in a fast-paced environment? Do you enjoy working independently and want to have a direct impact on the efficiency of a state-of-the-art facility?.As an IT Te...Show more

Technical Support Specialist/Spécialiste du support technique

Local LogicMontreal, QC, CA
Full-time
Quick Apply

Our mission At Local Logic, our mission is to help make sustainable, equitable, and prosperous cities through the power of data.We started our journey at McGill University’s urban planning departme...Show more

IT Support Specialist (Desktop Support) – Onsite.

NearSourceMontreal, QC, Canada
Full-time
Quick Apply

Job Title: IT Support Specialist (Desktop Support) – Onsite.Location: Montreal, Quebec, Canada.IT Support Specialist to support enterprise digital workplace systems in an on-site environment.The ro...Show more

personal support worker - home support

Gloria SimonsCote-Saint-Luc, QC, CA
Full-time

Work Language: English or French.Education: Secondary (high) school graduation certificate.Experience: 1 year to less than 2 years.Optional accommodation available at no charge on a live-in basis.N...Show more

personal support worker - home support

MARC DAHANCote-Saint-Luc, QC, CA
Permanent

Education: Secondary (high) school graduation certificate.Experience: 2 years to less than 3 years.Work Language: English or French.Show more

Conseiller Support Technique / Conseillère Support Technique

MedfarMontreal, Quebec, Canada
Full-time

Vous rejoindrez Emma, la cheffe d'équipe du support technique, et son équipe multidisciplinaire (+15 personnes), dont le mandat est d'aider nos clients lorsqu'ils rencontrent des problèmes techniqu...Show more

personal support worker - home support

Helene DonathHampstead, QC, CA
Full-time

Work Language: English or French.Education: Secondary (high) school graduation certificate.Experience: 1 year to less than 2 years.Optional accommodation available at no charge on a live-in basis.N...Show more

home support worker

Lusia Fishman ErenburgMontréal, QC, CA
Permanent

Secondary (high) school graduation certificate.Optional accommodation available at no charge on a live-in basis.Note: This is NOT a condition of employment.Work in employer's/client's home.Assist c...Show more

personal support worker - home support

Ashraf YusufBrossard, QC, CA
Full-time

Langue de travail: Anglais ou Français.Heures de travail: 40 hours per week.Secondary (high) school graduation certificate.Optional accommodation available at no charge on a live-in basis.Note: Thi...Show more

Bilingual Specialist, Cloud Support Engineer

CMHC - SCHLMontréal
Full-time +1

Ottawa (ON); Montreal (QC); Toronto (ON).Language Skill Levels (Read/Write/Speak):.Our salaries generally range from $ 86816.The work you do and the work we do together matters.We come to work ever...Show more

personal support worker - home support

B. GabayCote-Saint-Luc, QC, CA
Full-time

Education: No degree, certificate or diploma.Experience: 1 year to less than 2 years.Optional accommodation available at no charge on a live-in basis.Note: This is NOT a condition of employment.Adm...Show more

Support Manager

MaarutMontreal, QC, ca
Full-time
Quick Apply

Reduce the number of incidents.Ensure operational stability and performance.Accelerate and improve incident handling.Improve incident resolution efficiency by fostering coordination among stakehold...Show more

Académie de support Genetec / Genetec Support Academy

GenetecMontreal, QC, CA
Full-time
Quick Apply

La dynamique de votre équipe :.Cherchez-vous à lancer votre carrière en support technique, mais n'avez pas toutes les compétences techniques nécessaires? L'Académie de support Genetec est un progra...Show more

Support technique informatique

Fop Experts Conseils Inc.Brossard, QC, Canada
Permanent

Notre organisation, située dans la région métropolitaine de Montréal propose des services professionnels en Ingénieire et en Sciences de la Vie par le biais de ses consultants.Nous couvrons des seg...Show more

Coordonnateur.trice, support TI

LAPORTEMontréal, QC, CA
Permanent

L’entreprise compte aujourd’hui 25 agences à travers l’Amérique du Nord et l’Europe, et regroupe plus de 480 employé.Nous offrons un environnement stimulant où l’autonomie, la collaboration et la c...Show more

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Desktop Infrastucture Support Engineer

Desktop Infrastucture Support Engineer

Astra North Infoteck Inc.Montreal, QC, ca
13 days ago
Job type
  • Full-time
Job description
Job Description

Job Title:

Desktop Support Engineer / IT Infrastructure Support Analyst

Department:

Infrastructure Services (IS)

Experience Required:

  • 4–6 years of experience in Desktop Support / IT Infrastructure Support

Job Summary:

We are seeking a skilled Desktop Support Engineer to provide onsite and remote technical support for end users. The ideal candidate will have strong troubleshooting skills, experience in desktop/laptop support, and the ability to manage IT assets while ensuring compliance with data security standards. This role requires excellent communication skills, including bilingual proficiency in English and Canadian French.

Key Responsibilities:

End-User Support

  • Provide technical support to end users for desktops, laptops, mobile devices, and peripherals.
  • Diagnose and resolve hardware and software issues in a timely manner.
  • Deliver excellent customer service and handle user queries effectively.

Desktop & Device Management

  • Install, configure, and troubleshoot operating systems (Windows) and related software.
  • Perform PC builds, OS installations, and system configurations for new joiners.
  • Manage and execute PC refresh activities as per defined targets.
  • Apply system updates, patches, and configuration changes.

Infrastructure & Hardware Support

  • Troubleshoot issues related to Dell hardware and other desktop/laptop devices.
  • Provide basic support for servers, networking devices, firewalls, and cabling.
  • Assist with network-related troubleshooting and connectivity issues.

IT Asset Management

  • Manage, maintain, and protect physical IT assets.
  • Track and document hardware/software inventory and usage.

Event & Meeting Support

  • Provide technical setup and support for meetings, conferences, and events.
  • Support Teams meeting rooms and collaboration tools.

Service Delivery & Compliance

  • Ensure adherence to Information Security and Data Compliance policies.
  • Meet SLAs for incidents and service requests (target: 100% compliance).
  • Participate in audits and ensure proper documentation.

Collaboration & Coordination

  • Coordinate with offshore teams and third-party vendors for issue resolution.
  • Participate in weekly/monthly customer meetings and provide activity reports.
  • Provide on-call support during weekends or after business hours when required.

Mobility & Field Support

  • Travel to nearby client locations to provide onsite support when necessary.

Required Skills:

Technical Skills

  • Strong troubleshooting skills for desktops, laptops, and Windows OS
  • Experience with hardware installation, configuration, and maintenance
  • Knowledge of Dell hardware and peripherals
  • Basic understanding of:
    • Servers
    • Network devices
    • Firewalls
    • Cabling
  • Experience with software installation, patching, and updates
  • Familiarity with Microsoft Teams meeting room setup and support

Soft Skills

  • Excellent communication and customer-handling skills
  • Strong problem-solving and analytical abilities
  • Ability to work independently and in a team environment
  • Good listening and interpersonal skills



Requirements
Experience (Years): 4-6 Essential Skills: • Work with project teams throughout the organization to design, implement, and manage CDN infrastructure using Akamai, to ensure high availability, performance, and scalability for customer facing applications and business processes. • Handle multiple priorities and assignments with excellence and precision. • Be a part of a 24/7/365 organization (some after hours support is expected as part of normal on-call rotation). • Directly support line of business development teams, provide guidance to them on implementation and changes for customer facing applications • Develop and maintain security protocols and measures to protect CDN infrastructure from cyber threats. • Monitor and analyze network performance, identifying and resolving issues to optimize content delivery of critical applications. • Collaborate with cross-functional teams to integrate Akamai CDN solutions with existing systems and applications. • Collaborate with information security teams to implement DDoS protection strategies and other security measures in the CDN. • Provide technical support and guidance to clients and internal teams regarding CDN and security best practices. • Work closely with vendor and professional service teams on delivery related activities and strategy. Qualifications: • Bachelor’s degree in Computer Science, Information Technology, or a related field. OR similar work experience. • Strong understanding of network protocols (HTTP/HTTPS, DNS, TCP/IP). • Proven experience as a CDN Engineer or similar role, with a strong focus on cybersecurity. • In-depth knowledge of Content Delivery Network technologies, including caching, load balancing, and content optimization. • Excellent problem-solving skills and attention to detail. • Strong communication and teamwork abilities. • Experience supporting 24/7/365 customer facing applications at enterprise scale. • Awareness and experience with cybersecurity tools and practices, such as firewalls, intrusion detection/prevention systems, and encryption. • Proficiency in scripting and automation (e.g., Python, Bash) a plus. • Relevant certifications (e.g., CISSP, CEH) are a plus but not required.