Support Engineer II, Geotechnical
Bentley SystemsHome or Hybrid, QC, CAThe Company
Seequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all.
We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams, and the tools they need.
Every day, our customers in over 100 countries work to develop mineral resources more sustainably, design and build better infrastructure, protect the environment, source renewable energy, and help resolve historical challenges such as groundwater contamination and ageing infrastructure.
Our integrated earth modelling, geo-data management, and team collaboration software enables them to see a more complete picture of the earth : because with more understanding comes better decisions – for people and the planet.
Headquartered in New Zealand with global reach, Seequent is the specialist subsurface software company within Bentley Systems. Together, we are helping build a more resilient world.
We’re a high-growth, people-centric success story.
Seequent is a Bentley Systems company, working together to build a better future.
The Role
Seequent is currently seeking a Geotechnical Support Engineer to be based in Canada (North America). In this role, you will bring your geotechnical expertise to help new and existing Seequent software users overcome their challenges using geotechnical analysis numerical software. The PLAXIS finite element-based and limit equilibrium-based software applications for soil and rock analyses are used worldwide by thousands of engineers faced with challenging construction projects (for example, foundations, deep excavations, tunnels, dikes, and offshore constructions).
You will help these users with any issue or any challenge they have using the software, which requires a strong desire to understand any problem involved and empathy to assist in moving their project forward.
Typically, you will provide technical support via phone, forum, video calls, and web service tickets.
You will also interact with our product development group to report issues and help with product improvement based on user feedback.
In addition to the software, we offer our users educational services through workshops, courses, training, and mentoring. These educational services are offered as public events, webinars, and in-house events at the customer location.
Your Day-to-Day
- Helping users to select the appropriate Geotechnical and numerical modelling techniques.
- Explaining the results of highly complex Finite Element models.
- Teaching our users the theoretical background of our software to understand calculation results.
- Provide technical support to users, answering complex questions on functionality and product best practices.
- Resolve application questions / problems via email and telephone in the areas of product functionality, system configurations / setup, and bugs / enhancements.
- Serve as the primary support liaison between the company and users.
- Convey user feedback to product development staff.
- Keep users informed of how and when problems are resolved.
- Perform follow-up, testing, and troubleshooting of products.
- Be responsible for appropriate referral to other support and quality assurance areas.
- Provide web-based user training.
- Writing white papers and articles on best-practices.
- Validating software results.
- Maintaining awareness of relevant industry trends, best practices, and government regulations.
What You Bring to The Team
Nice to have :
Why you will enjoy working with us…
Flexibility – Hybrid office / home working model which creates a work-life balance that works for you (and or your family)
Financial – Competitive compensation, great pension and insurance plus the option to join our Employee Stock Purchase Plan.
Learning & Development – Access to a wealth of training resources through our digital learning platform Degreed
Wellbeing – Regular presentations and encouraged engagement around topic’s which enhance a more positive and fulfilled working environment such as “Setting Better Boundaries”, “Balancing Priorities”, “Stretch at your desk”, etc.
Inclusion + Diversity - In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience.