Design Jobs in Toronto on
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MindlanceTORONTO, ON30+ days ago
Salary
CAD190000–CAD220000 yearlyJob descriptionComfort in leading both generative and evaluative research independently and with limited guidance (experience conducting research in the loyalty strongly preferred, but not required) Ability to proactively identify opportunities for research based on the product strategy and roadmap (without anyone asking for it) Ability to collaborate and build relationships with cross-functional partners (Product, Tech, Business, Marketing, etc.) across seniority levels in a matrixed organization Ability to think both at the strategic level to inform the trajectory of the business, and at the tactical level to inform day-to-day product and design decisions Strong storytelling skills to bring research findings to life in a way that is meaningful to and appropriate for a specific audience Patience to guide other researchers and designers in developing their research skills so that they can take on more research activities over time This person will have become a trusted source of knowledge on the needs of our clients, research done to date and major gaps to explore in the future They will have earned the respect of, and built strong working relationships with their peers and partners They will have demonstrated success in having research findings influence our product’s trajectory and design They will continue to increase the reach and impact of research within the organization Must Haves : Deep experience conducting generative and evaluative, qualitative research using a variety of research methods Proficiency for in-person and remote workshop design and facilitation Strong presentation and storytelling skills Experience collaborating effectively with designers and members of other functional teams (Product, Tech, Business, Marketing, etc.) Experience managing and / or mentoring other designers and researchers Nice to Haves : Experience conducting research in a BB setting (strongly preferred, but not required) Experience working in highly-regulated industries (financial institutions, healthcare / pharma, etc.) and / or loyalty space Experience with our current tool set : Alida, Maze, Fable, Figma, Mural Experience in community management
Job Details :
Job Title : Design Researcher (Expert)
Location : Toronto, ON (Hybrid Onsite)
Duration : + Months
Description :
The design researcher will be supporting product owners and members of the design team to ensure that our product strategy and feature designs align with user goals and needs. The research will inform the design and implementation of new features and initiatives across the different pillars within Avion Rewards such as : ShopPlus – our shopping extension, Search & Discovery, Shopping, Travel, Redemption and Acquisition.
The main responsibilities of the role include :
- Proactively identifying opportunities for research to inform product strategy and design decisions, and create alignment around those opportunities and results
- Working closely with product, design, and marketing in conducting generative and evaluative research
- Representing the voice and needs of our users through engaging with them on our platforms / channels such as Alida, Maze, and our internal UAP program
- Designing and facilitating internal workshops to gather information about new work or areas of focus
- Managing multiple research activities by effectively prioritizing and communicating those priorities and their implications with peers and partners
- Mentoring product designers in the research craft to democratize and enable research in the different pillars
Future State of Success In This Role :
Qualifications :
Mindlance is an equal-opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and a work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process”.