Data science manager • burnaby bc
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Maintain knowledge of industry developments and best practices related to area of specialization and adapt them to the SHA's operational environment.Plan, direct, coordinate and support provincial ... Show more
Data Entry Specialist (Medical Records).Shift: 7:00 AM – 3:30 PM, 5 days a week.Type: Full-time (9-hour days, includes a 30-min lunch + two 15-min breaks).Are you fast on a keyboard, detail-oriente... Show more
Lead Data Engineer Microsoft Fabric <p><b>Location:</b> Vancouver, BC Onsite<br /> <br /> </p> Role Overview <p>We are seeking a <b>Lead Data... Show more
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Ability to write off your tutoring expenses.Structure of policies and procedures to follow.Monthly direct deposits into your account.Tutoring opportunities come to you!.Are you looking for a super ... Show more
On the Alexa Daily Essentials Science and Analytics team, we build intelligence systems that power AI-driven experiences for customer-facing features used by hundreds of millions of people daily.Ou... Show more
At Reimagined Parking, we believe great people drive great results.That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.We are seeking an experienced ... Show more
TrendTex Fabrics and Winbourne Fabrics are leading Wholesale Distributors serving independent retailers in the quilting and home sewing markets across Canada and the UK.Our teams work closely with ... Show more
This position will report to the ERP Data Lead.Please see the job description below but key items are: .The Client is moving from Microsoft Dynamics to SAP S/4HANA.The data migration will be from M... Show more
Downtown Vancouver | $19 - $22/hour + full benefits.Endeavor Trust Corporation is a provincially regulated financial institution and transfer agent in downtown Vancouver.We work behind the scenes o... Show more
Join the Prep Academy Tutors Team – Where Passion Meets Opportunity!.At Prep Academy Tutors, we're on a mission to ignite a love of learning and help students achieve their fullest potential.We're ... Show more
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Location New Westminster Campus Salary Range.You're driven and eager to delve into career exploration while enriching your educational journey.As a student yourself, you bring a unique perspective ... Show more
As the Senior Data Visualization Engineer / Data Visualization Engineer you will:.Build trustworthy, user-friendly and performant solutions that enable self serve insights, supporting a variety of ... Show more
AI training project by creating reinforcement learning environments that evaluate AI models on complex software engineering tasks using.You will design reproducible environments, deterministic veri... Show more
Approximately 6-Month Contract.Hybrid – minimum 2 days per week in office.MatchBox Consulting Group is seeking an experienced.Business Decision Support Professional – Data Analytics & Data Science.... Show more
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Sylvan Learning - of Newton and Surrey.Sylvan Learning is the industry leader in providing supplemental education to children in pre-kindergarten through 12th grade.With over 40 successful years in... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
