Data manager • hamilton on
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Account Manager – Industry Sales.Join Hitachi Energy and play a key role in shaping the future of sustainable energy.As an Account Manager within the Industry Sales team, you will focus on the Comm... Show more
Position SummaryThe Assurance Manager has a leadership role involving numerous responsibilities and competencies.As a leader on the assurance side, the Assurance Manager (AM) works closely with the... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Current opening for an existing vacancy**.Headquartered in Stoney Creek, the plants have design, mold, paint, assembly and testing capabilities.Tiercon manages 5 sites across 2 cities employing app... Show more
Are You Ready to Make It Happen at Mondelēz International?.Join our Mission to Lead the Future of Snacking.You help implement the operational excellence program in a specific function and/or for cr... Show more
Our client is a global financial institution.They are looking for a Tax Manager to join their team!.Strong mentorship and learning opportunities.Position has a lot of visibility across company.Fant... Show more
Evaluate outputs from AI models, text, images, video, and documents against detailed criteria.Assess quality, spot errors and inconsistencies, and write clear, well-reasoned justifications for your... Show more
In this role, you will provide coaching to the team and creating and supporting a fun, inviting work environment where the team feels respected and valued.You will know how to identify 5-Star talen... Show more
Kitchen Manager – Restaurant Operations.AMK Global is hiring a Kitchen Manager for a busy restaurant environment.Looking for a hands-on leader who can confidently run daily kitchen operations, main... Show more
ABOUT US: Since 1984 Roseland Produce has been providing fresh products along with excellent customer service.We offer outstanding service to our customers by fostering an inclusive team spirit and... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
At Deloitte, our Purpose is to make an impact that matters.We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future.Our work underpin... Show more
We support major industrial sectors including oil and gas, petrochemical, mining, power generation, pulp and paper, nuclear, and renewable energy industries.PTW is seeking a motivated Project Manag... Show more
TreowGroup Recruitment partners with small to mid-sized food and beverage manufacturers across Ontario.We are currently building a network of experienced .Purchasing and Procurement professionals.I... Show more
At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions.As a trusted provider of global information solutions, our mission is to hel... Show more
Formal qualifications (BSc, MSc, PhD) in economics, statistics, mathematics, engineering, computer science, or equivalent.At least 3 years of professional experience as a Business Analyst, Data/Web... Show more
Evaluate outputs from AI models, text, images, video, and documents against detailed criteria.Assess quality, spot errors and inconsistencies, and write clear, well-reasoned justifications for your... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
