Data manager • hamilton on
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Join Amrize as a Production Manager and help construct what's next.If you're ready to put your skills to work on projects that matter - and build a career with a company that's building North Ameri... Show more
Landmark is a leading provider of engineering, construction, and asset management services for storage solutions in the water, wastewater, power, and industrial markets.We operate throughout North ... Show more
Please submit your CV in English and indicate your level of English proficiency.Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, eva... Show more
At Hitachi Energy, this role offers a unique opportunity to shape how modern power grids operate and evolve.Data Management Engineer – Grid.Grid Automation business by designing and delivering data... Show more
At Colliers Project Leaders, we deliver capital project solutions to fulfill our clients’ needs across the built environment.The work we do makes a difference in communities and for the people who ... Show more
A growing insurance organization is seeking a.This is a newly created leadership position reporting to the Vice President of Operations, driven by significant growth in their US TPA business.Hamilt... Show more
Kitchen Manager – Restaurant Operations.AMK Global is hiring a Kitchen Manager for a busy restaurant environment.Looking for a hands-on leader who can confidently run daily kitchen operations, main... Show more
We are a growing multi-location healthcare organization looking for an experienced Finance Manager to join our team.This is a hands-on role that sits at the heart of our day-to-day financial operat... Show more
Are you an experienced Account Manager with a background in the steel industry? A prominent Canadian-owned company in the Ancaster area is seeking a permanent, full-time Account Manager to join the... Show more
Communities everywhere share the need for clean water.And as they work to meet that need, they’re facing new, more complex challenges every day.Our water professionals collaborate to contribute inn... Show more
Manage programs (New and Revised) from Customer Business Award to Successful Production Sign off of Launch.Assemble and Lead APQP team to ensure launch is completed on time, on budget and all Custo... Show more
ABOUT US: Since 1984 Roseland Produce has been providing fresh products along with excellent customer service.We offer outstanding service to our customers by fostering an inclusive team spirit and... Show more
At Deloitte, our Purpose is to make an impact that matters.We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future.Our work underpin... Show more
TreowGroup Recruitment partners with small to mid-sized food and beverage manufacturers across Ontario.We are currently building a network of experienced .Purchasing and Procurement professionals.I... Show more
Our client is seeking a highly organized and people-oriented Office Manager to join their close-knit team in Burlington, Ontario.This is a unique opportunity to step into a critical, high-impact ro... Show more
At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions.As a trusted provider of global information solutions, our mission is to hel... Show more
Our client is a well-established real estate company, and t.Finance Manager to join their team!.Incredible career development and long-term upside.Dynamic and inclusive company culture.Highly compe... Show more
Leadership, creativity, and great hair days?.At First Choice Haircutters in HAMILTON, we’re hiring a.Whether you're a seasoned manager or a superstar stylist looking to take charge—this is your sho... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
